saasrankedSoftware, ranked on the facts

customer feedback tool · Featurebase

Featurebase

Support and feedback suite whose feedback portal has voting, a roadmap and a changelog, priced per seat.

95/100

#1 of 10 customer feedback tools
Facts checked 9 Oct 2026

In short

Featurebase suits teams that want one tool for support, a voting portal, a roadmap and a changelog, starting free for a single seat1,2,3. Growth at $29 per seat a month covers the API and integrations1. The catch: the pricing page is built around a help desk, with $0.49 per AI resolution, and shows no feedback limits per plan1.

Best for: Teams that want feedback, changelog and a help desk in one product.

Where the points come from

Collect and vote24 of 24
Roadmap and updates17 of 17
Connections19 of 19
Security and data12 of 15
Price23 of 25

Collect and vote 24 of 24 points

RuleWhat is publishedPoints
Public board with votingYesUsers submit feedback, upvote others' posts and comment in the feedback portal; every plan card includes Feedback3,5,1.8 / 8
In-app widgetYesFeedback and bug reports are collected inside your product through in-app widgets3.6 / 6
Board on your own domainYesThe feedback, roadmap and updates portal can run on a custom domain; the article names no plan6.3 / 3
Merge duplicate requestsYesAI Autopilot can merge clear duplicates, or you merge them; the kept request gets the requesters and comments8,16.4 / 4
Requests tied to customersYesRequesters are tied to each request, and synced user data lets you sort feedback by voters' revenue8,5.3 / 3

Roadmap and updates 17 of 17 points

RuleWhat is publishedPoints
Public roadmapYesRoadmap can be public, private or invite-only; requests move through stages and users are notified when one ships4.8 / 8
Public changelogYesHome page lists a public changelog page and in-app changelog widgets2.6 / 6
Notify votersYesUsers who upvoted are notified automatically when work begins or a request ships3.3 / 3

Connections 19 of 19 points

RuleWhat is publishedPoints
Named integrationsJira, Slack, Zapier, Intercom, ZendeskIntegrations page lists all five; it shows no plan labels7.10 / 10
Public APIYesREST API at /v2 with JSON, Bearer key auth, and Boards, Posts, Post Statuses and Comments sections9.5 / 5
Export feedbackYesRequests export to a CSV file; the article names no plan, only an export permission13.4 / 4

Security and data 12 of 15 points

RuleWhat is publishedPoints
Single sign-onYesJWT SSO from Professional14; Enterprise SSO uses SAML 2.0 or OpenID Connect15. A login article also describes SSO10.5 / 5
SOC 2 Type II or ISO 27001YesSecurity FAQ: the full SOC 2 Type II report is available under NDA through the Trust Center12.7 / 7
Open sourceNot publishedNot published on the vendor's pages; its GitHub organisation holds one plugin repository, not the product11.0 / 3

Price 23 of 25 points

RuleWhat is publishedPoints
Free planYesFree plan, billed 'forever', for one seat; its card carries the same Feedback entry as paid plans1.10 / 10
Cheapest paid plan$29/moGrowth, $29 per seat a month billed yearly, one seat; the Free card also lists Feedback1.8 / 10
Prices publishedYesPricing page shows $0, $29, $59 and $99 per seat; the page lists no quote-only plan1.5 / 5

The rule behind each line: how we score customer feedback tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Free1 seatFree1$0Helpdesk basics, no AI; labelled as including Feedback
GrowthPer seat$29/seat/month billed yearly1$29Adds AI agent, API, webhooks and integrations
ProfessionalPer seat$59/seat/month billed yearly1,14$59Adds workflows, SLAs, JWT SSO and 20 free Lite seats
EnterprisePer seat$99/seat/month billed yearly1,15$99Adds SAML/OIDC SSO, custom admin roles and 50 free Lite seats

Growth, Professional and Enterprise each add $0.49 per AI resolution1. The page lists no monthly-billing price.

Strengths

  • Free plan for one seat, labelled as including Feedback1.
  • Duplicate requests can be merged, by AI or by hand8.
  • Voters are notified automatically when a request moves stage or ships3,4.
  • A documented REST API covers boards, posts, statuses and comments9.
  • Security FAQ names a SOC 2 Type II report, available under NDA12.

Limits

  • Pricing is per seat and aimed at a help desk, with AI resolutions at $0.49 each1.
  • The pricing page does not show what the Feedback entry includes on each plan1.
  • The SOC 2 Type II report is available only under NDA12.
  • Enterprise SSO must first be switched on by Featurebase's team15.

What Featurebase says

Vendor claims. We show them, but they earn no points.

  • Featurebase says it is audited and certified by third-party standards2.

Other customer feedback tools

  1. 2
    SleekplanSmall teams that want a free voting board and a cheap step up to roadmap and API
    88/100
    $13/mocheapest paid plan
  2. 3
    CannyProduct teams that want a voting board with many integrations
    82/100
    $79/mocheapest paid plan
  3. 4
    UpvotySmall product teams that want a low-cost board with Jira and Slack links
    78/100
    $15/mocheapest paid plan
  4. 5
    FrillSmall SaaS teams that want voting, roadmap and SSO from the first paid plan
    75/100
    $25/mocheapest paid plan

Featurebase vs Sleekplan · Featurebase vs Canny · All 10 customer feedback tools

Sources

  1. Featurebase pricing, Featurebase. Accessed 9 Oct 2026.
  2. Featurebase home page, Featurebase. Accessed 9 Oct 2026.
  3. Feedback collection, Featurebase. Accessed 9 Oct 2026.
  4. Product roadmaps, Featurebase. Accessed 9 Oct 2026.
  5. Collect & manage feedback, Featurebase Help Center. Accessed 9 Oct 2026.
  6. Setting up custom domains, Featurebase Help Center. Accessed 9 Oct 2026.
  7. Featurebase integrations, Featurebase. Accessed 9 Oct 2026.
  8. Requests overview, Featurebase Help Center. Accessed 9 Oct 2026.
  9. Featurebase API reference, Featurebase. Accessed 9 Oct 2026.
  10. User authentication, Featurebase Help Center. Accessed 9 Oct 2026.
  11. Featurebase on GitHub, GitHub. Accessed 9 Oct 2026.
  12. Security FAQ, Featurebase Help Center. Accessed 9 Oct 2026.
  13. Exporting requests, Featurebase Help Center. Accessed 9 Oct 2026.
  14. Web portal single sign-on (SSO) setup, Featurebase Help Center. Accessed 9 Oct 2026.
  15. Enterprise SSO setup, Featurebase Help Center. Accessed 9 Oct 2026.
  16. Finding and merging duplicate requests, Featurebase Help Center. Accessed 9 Oct 2026.

Website: www.featurebase.app · Markdown version · We are not affiliated with Featurebase.