saasrankedSoftware, ranked on the facts

help desk · FrontApp, Inc.

Front

Shared inbox and help desk with ticketing from $25 per seat a month and no permanent free plan.

59/100

#9 of 12 help desks
Facts checked 9 Oct 2026

In short

Front suits teams that run support from a shared inbox and want time-goal SLAs and CSAT reports on Professional, plus load-balancing rules2,4,10. It has desktop and mobile apps for all four systems5. The catch: Starter limits you to one channel type, there is no free plan, and the custom report builder is still in open beta1,6.

Best for: Teams that handle customer email and chat together in one shared inbox.

Where the points come from

Channels and apps12 of 14
Workflow and SLAs21 of 21
Reports and connections12 of 18
Security12 of 12
Price2 of 15
Independent testing0 of 20

Channels and apps 12 of 14 points

RuleWhat is publishedPoints
Support channelsEmail, Live chat, Social mediaStarter handles one channel type; Professional adds omnichannel with Facebook and Instagram1,9. Phone is listed via Aircall or Dialpad integrations1.6 / 8
Mobile appsiOS, AndroidThe download page lists Front for iOS and Front for Android5.2 / 2
Built-in help centreYesPricing lists a knowledge base: basic on Starter, customisable on Professional1.4 / 4

Workflow and SLAs 21 of 21 points

RuleWhat is publishedPoints
SLA policiesYesTime goal rules set a time limit in their conditions; available on the latest Professional plan or above2.8 / 8
Ticket automation rulesYesStarter allows up to 10 rules; Professional macros and 20 rules1.5 / 5
Automatic ticket assignmentYesLoad-balancing workflow rules distribute workloads evenly; AI routes by topic4.5 / 5
Built-in satisfaction surveyYesCustomers can submit CSAT ratings, which Front reports; the report is on Professional and above10. Ticketing FAQ confirms CSAT collection4.3 / 3

Reports and connections 12 of 18 points

RuleWhat is publishedPoints
Custom reportsNoPricing lists custom reports on Enterprise, but the custom report dashboard is in open beta, so not counted1,6.0 / 5
Public APIYesDeveloper portal documents a Core API; pricing offers a rate-limit add-on on all plans1,11.3 / 3
Named integrationsSlack, Jira, Shopify, Salesforce, HubSpotFront's integrations directory has pages for these five. Microsoft Teams not found7.5 / 6
AI assistant with public priceYesAutopilot is an add-on on all plans from $0.05 per conversation; Copilot is $20 per seat on Starter and Professional1.4 / 4

Security 12 of 12 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesSecurity page says Front is SOC 2 Type II and ISO 27001 certified3.6 / 6
Single sign-onYesPricing lists SSO and SCIM on Professional, SSO on Enterprise1.6 / 6

Price 2 of 15 points

RuleWhat is publishedPoints
Free planNoPricing page lists no permanent free plan; it offers a free 14-day trial1.0 / 5
Cheapest paid plan$25/moStarter, $25 per seat a month billed annually; ticketing is included on Starter1,4.2 / 10

Independent testing 0 of 20 points

RuleWhat is publishedPoints
G2 AI CX evaluationNot testedG2 did not include it in the October 2026 test12.0 / 20

The rule behind each line: how we score help desks.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
StarterUp to 10 seats$25/seat/month1$25One channel type, 10 rules, basic knowledge base
ProfessionalUp to 50 seats$65/seat/month1,2$65Omnichannel, 20 rules, SSO, time goals
EnterpriseLarger teams$105/seat/month1$105Unlimited rules, custom roles, custom reports

Prices are shown under a 'Billed Annually' toggle with a 24% saving; the page shows no monthly-billing prices1.

Strengths

  • Names both SOC 2 Type II and ISO 27001 certification3.
  • Apps for macOS, Windows, iOS and Android5.
  • Time goal rules set response limits on Professional and above2.
  • Load-balancing rules spread work across agents4.
  • Core API and integration pages for Slack, Jira, Shopify, Salesforce and HubSpot7,11.

Limits

  • No permanent free plan; the pricing page offers a 14-day trial1.
  • Starter supports a single channel type and up to 10 seats1.
  • The pricing page lists phone through integrations such as Aircall and Dialpad1.
  • The custom report dashboard is in open beta and Enterprise only6.
  • Native WhatsApp is a paid add-on on Professional and Enterprise1.

What FrontApp, Inc. says

Vendor claims. We show them, but they earn no points.

  • Front says Autopilot resolves up to 70% of requests8.

Other help desks

  1. 1
    Zoho DeskSmall teams that want a low entry price and a free plan
    87/100
    $7/mocheapest paid plan
  2. 2
    LiveAgentSmall teams that want every channel in one tool at a low per-agent price
    79/100
    $15/mocheapest paid plan
  3. 3
    TidioSmall teams that want tickets, chat and an AI agent at a flat workspace price
    75/100
    $24.17/mocheapest paid plan
  4. 4
    FreshdeskSmall support teams that start with email and may add chat and social later
    70/100
    $19/mocheapest paid plan

All 12 help desks

Sources

  1. Front pricing, Front. Accessed 9 Oct 2026.
  2. Time goals report, Front Help Center. Accessed 9 Oct 2026.
  3. Front security, Front. Accessed 9 Oct 2026.
  4. Ticketing system, Front. Accessed 9 Oct 2026.
  5. Download Front, Front. Accessed 9 Oct 2026.
  6. Create a custom report dashboard in analytics, Front Help Center. Accessed 9 Oct 2026.
  7. Front integrations sitemap, Front. Accessed 9 Oct 2026.
  8. Autopilot for customer service, Front. Accessed 9 Oct 2026.
  9. Omnichannel support inbox, Front. Accessed 9 Oct 2026.
  10. Customer satisfaction report, Front Help Center. Accessed 9 Oct 2026.
  11. Core API overview, Front Developers. Accessed 9 Oct 2026.
  12. AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: front.com · Markdown version · We are not affiliated with FrontApp, Inc..