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help desk · Re:amaze

Re:amaze

Shared-inbox help desk for small online businesses, with live chat, social channels and a priced AI agent.

28/100

#12 of 12 help desks
Facts checked 9 Oct 2026

In short

Re:amaze suits small stores that want email, chat and social messages in one inbox. The entry price is $26.10 per team member, above the cheapest help desks1. The AI Agent is priced but labelled beta1,2. Its pages show no SLA policies, SSO or automatic assignment, and no SOC 2 or ISO 27001 claim2,6,9.

Best for: Small shops that want chat, social and email in one inbox.

Where the points come from

Channels and apps14 of 14
Workflow and SLAs8 of 21
Reports and connections6 of 18
Security0 of 12
Price0 of 15
Independent testing0 of 20

Channels and apps 14 of 14 points

RuleWhat is publishedPoints
Support channelsEmail, Live chat, Phone, Social mediaBasic lists email, chat and social channels; Pro lists SMS and voice channels1. Facebook messages and comments arrive as conversations7.8 / 8
Mobile appsiOS, AndroidThe vendor's mobile page links an iOS app and an Android app5.2 / 2
Built-in help centreYesPublic and internal FAQ on every plan, shown as a help site on your own domain1,2.4 / 4

Workflow and SLAs 8 of 21 points

RuleWhat is publishedPoints
SLA policiesNot publishedNot published on the vendor's pricing or features pages1,2.0 / 8
Ticket automation rulesYesWorkflow automation with macros on Basic; custom triggers act on incoming conversations1,2.5 / 5
Automatic ticket assignmentNot publishedNot published on the vendor's features page, which mentions only manual assignments2.0 / 5
Built-in satisfaction surveyYesCustomer Satisfaction Ratings are listed on the Plus plan1.3 / 3

Reports and connections 6 of 18 points

RuleWhat is publishedPoints
Custom reportsNot publishedPricing lists basic and advanced reporting; custom report building is not described. Other reports are by request1,8.0 / 5
Public APIYesA documented JSON API; access comes with every account4.3 / 3
Named integrationsSlack, Jira, ShopifyThe integrations page lists Re:amaze for Slack, Jira and Shopify; Teams, Salesforce and HubSpot are not listed3.3 / 6
AI assistant with public priceNoThe features and AI pages label the AI Agent beta, so it does not count as generally available2,10.0 / 4

Security 0 of 12 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001Not publishedNot published on the vendor's security page6.0 / 6
Single sign-onNot publishedNot published on the vendor's security page or sign-in help article6,9.0 / 6

Price 0 of 15 points

RuleWhat is publishedPoints
Free planNoOnly paid plans are listed; a 14-day trial comes first1,3.0 / 5
Cheapest paid plan$26.10/moBasic, $26.10 per team member a month billed annually; $29 billed monthly1.0 / 10

Independent testing 0 of 20 points

RuleWhat is publishedPoints
G2 AI CX evaluationNot testedG2 did not include it in the October 2026 test11.0 / 20

The rule behind each line: how we score help desks.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
BasicPer team member$26.10/member/month billed yearly ($29 monthly)1$26.10Email, live chat, social channels, macros, AI Agent
ProPer team member$44.10/member/month billed yearly ($49 monthly)1$44.10Adds SMS and voice channels, multiple brands, AI Intents
PlusPer team member$62.10/member/month billed yearly ($69 monthly)1$62.10Adds satisfaction ratings, departments, shifts
StarterUnlimited team members$59/month flat1$59Basic features, 500 responded conversations a month

Annual billing saves 10% on the per-member plans1.

Strengths

  • Basic includes live chat, social channels, workflows and macros1,2.
  • AI Agent pricing is public: 5 to 20 resolutions per user included, extras at $0.851.
  • Official iOS and Android apps are linked from the vendor's site5.
  • A documented JSON API is open to every account4.

Limits

  • Basic costs $26.10 per team member a month on yearly billing1.
  • The pages list no SLA policies and no automatic assignment1,2.
  • The vendor's pages call the AI Agent beta2,10.
  • Reports not in the dashboard are by request; the help centre asks users to email support8.
  • Satisfaction ratings need the Plus plan, $62 per member on yearly billing1.

Other help desks

  1. 1
    Zoho DeskSmall teams that want a low entry price and a free plan
    87/100
    $7/mocheapest paid plan
  2. 2
    LiveAgentSmall teams that want every channel in one tool at a low per-agent price
    79/100
    $15/mocheapest paid plan
  3. 3
    TidioSmall teams that want tickets, chat and an AI agent at a flat workspace price
    75/100
    $24.17/mocheapest paid plan
  4. 4
    FreshdeskSmall support teams that start with email and may add chat and social later
    70/100
    $19/mocheapest paid plan

All 12 help desks

Sources

  1. Re:amaze pricing, Re:amaze. Accessed 9 Oct 2026.
  2. Re:amaze features, Re:amaze. Accessed 9 Oct 2026.
  3. Re:amaze integrations, Re:amaze. Accessed 9 Oct 2026.
  4. Re:amaze API, Re:amaze. Accessed 9 Oct 2026.
  5. Re:amaze mobile apps, Re:amaze. Accessed 9 Oct 2026.
  6. Re:amaze security, Re:amaze. Accessed 9 Oct 2026.
  7. Social channels (Facebook Page and Facebook Messenger), Re:amaze Help. Accessed 9 Oct 2026.
  8. Need other reports?, Re:amaze Help. Accessed 9 Oct 2026.
  9. Authentication and logging into your account, Re:amaze Help. Accessed 9 Oct 2026.
  10. Re:amaze AI, Re:amaze. Accessed 9 Oct 2026.
  11. AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: www.reamaze.com · Markdown version · We are not affiliated with Re:amaze.