saasrankedSoftware, ranked on the facts

help desk · Teamwork.com

Teamwork Desk

Help desk for client-service teams, linked to Teamwork.com projects, with SLAs from the Premium plan.

47/100

#10 of 12 help desks
Facts checked 9 Oct 2026

In short

Teamwork Desk suits agencies and service teams that already track work in Teamwork.com, and Starter costs $9.50 per user1,2. The catch is channels and workflow depth: the pages show email and live chat only, SLAs wait until Premium, and the AI teammate is in early access1,3,7,10.

Best for: Agencies and service teams that tie tickets to project work.

Where the points come from

Channels and apps10 of 14
Workflow and SLAs16 of 21
Reports and connections5 of 18
Security6 of 12
Price10 of 15
Independent testing0 of 20

Channels and apps 10 of 14 points

RuleWhat is publishedPoints
Support channelsEmail, Live chatEmail ticketing is on every plan and live chat from Pro1. Phone and social channels are not named on the vendor's pages2,3.4 / 8
Mobile appsiOS, AndroidThe plan comparison lists an iOS app and an Android app1.2 / 2
Built-in help centreYesStarter includes a free Help Docs site and a customer portal1.4 / 4

Workflow and SLAs 16 of 21 points

RuleWhat is publishedPoints
SLA policiesYesTargets for first response and resolution time; available on Premium and Enterprise7.8 / 8
Ticket automation rulesYesTriggers are listed from Pro and can assign tickets, add tags and send emails1,3.5 / 5
Automatic ticket assignmentNot publishedNot published on the vendor's features page, which says triggers can assign tickets but names no round robin, load or skill rule3.0 / 5
Built-in satisfaction surveyYesCustomer happiness ratings are listed on Premium1.3 / 3

Reports and connections 5 of 18 points

RuleWhat is publishedPoints
Custom reportsNot publishedNot published on the vendor's pricing or features pages, which list fixed reports such as first response time and top agents1,3.0 / 5
Public APIYesThe plan comparison lists the Teamwork Desk API; the docs show a REST ticket endpoint with no plan restriction1,6.3 / 3
Named integrationsShopify, HubSpotHubSpot is a certified partner app for Desk5; Desk shows Shopify data in tickets9. Slack is tagged for Teamwork.com, not Desk5.2 / 6
AI assistant with public priceNoHelp article: Dotty is in Early Access for selected accounts10. The Desk page lists a $69-a-month add-on without saying it is generally available2.0 / 4

Security 6 of 12 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesTeamwork.com's security page lists SOC 2 Type 2 and ISO/IEC 27001:2022, without naming the products covered4.6 / 6
Single sign-onNot publishedSAML is documented only for customers of Help Docs and the portal, on Enterprise, which has no public price; agent sign-in is not described8.0 / 6

Price 10 of 15 points

RuleWhat is publishedPoints
Free planNoOnly paid plans are listed; they include a 30-day trial1.0 / 5
Cheapest paid plan$9.50/moStarter, $9.50 per user a month billed yearly; includes email ticketing1.10 / 10

Independent testing 0 of 20 points

RuleWhat is publishedPoints
G2 AI CX evaluationNot testedG2 did not include it in the October 2026 test11.0 / 20

The rule behind each line: how we score help desks.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
StarterUp to 10 agents$9.50/user/month billed yearly1$9.50Email ticketing, Help Docs site, customer portal
ProUnlimited agents$17/user/month billed yearly1$17Adds live chat, triggers, time tracking on tickets
PremiumUnlimited agents$33/user/month billed yearly1$33Adds SLAs, satisfaction ratings, custom fields, full reporting
EnterpriseUnlimited agentsQuote1QuoteAdds HIPAA verification

The pricing page marks annual billing as saving 29%; the page shows no monthly prices1.

Strengths

  • Starter costs $9.50 per user a month billed yearly1.
  • SLA targets for first response and resolution time are available on Premium7.
  • Teamwork.com names SOC 2 Type 2 and ISO/IEC 27001:20224.
  • iOS and Android apps and a documented API are listed1,6.

Limits

  • Starter is limited to 10 agents and has no live chat or triggers1.
  • No phone or social media channels are named on the vendor's pages2,3.
  • SAML single sign-on is documented for customers of Help Docs and the portal, on Enterprise plans only8.
  • Dotty, the AI teammate, is in early access for selected accounts10.
  • Integration listings cover only HubSpot and Shopify of the six checked5,9.

Other help desks

  1. 1
    Zoho DeskSmall teams that want a low entry price and a free plan
    87/100
    $7/mocheapest paid plan
  2. 2
    LiveAgentSmall teams that want every channel in one tool at a low per-agent price
    79/100
    $15/mocheapest paid plan
  3. 3
    TidioSmall teams that want tickets, chat and an AI agent at a flat workspace price
    75/100
    $24.17/mocheapest paid plan
  4. 4
    FreshdeskSmall support teams that start with email and may add chat and social later
    70/100
    $19/mocheapest paid plan

All 12 help desks

Sources

  1. Teamwork Desk pricing, Teamwork.com. Accessed 9 Oct 2026.
  2. Teamwork Desk, Teamwork.com. Accessed 9 Oct 2026.
  3. Teamwork Desk features, Teamwork.com. Accessed 9 Oct 2026.
  4. Teamwork.com security, Teamwork.com. Accessed 9 Oct 2026.
  5. Teamwork.com integrations, Teamwork.com. Accessed 9 Oct 2026.
  6. Teamwork Desk API, Teamwork.com. Accessed 9 Oct 2026.
  7. SLA policies, Teamwork Desk Help. Accessed 9 Oct 2026.
  8. Managing advanced security settings, Teamwork Desk Help. Accessed 9 Oct 2026.
  9. Displaying Shopify data in tickets using Data Viewer, Teamwork Desk Help. Accessed 9 Oct 2026.
  10. Dotty AI Teammate for Teamwork Desk, Teamwork Desk Help. Accessed 9 Oct 2026.
  11. AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: www.teamwork.com/desk · Markdown version · We are not affiliated with Teamwork.com.