CallHippo vs CloudTalk
Two of the top three call center software products, compared rule by rule on published facts.
In short
- CallHippo has 81 points and CloudTalk 77, 4 apart on our call center software rules.
- CallHippo earns more on channels and security; CloudTalk earns more on price and trial.
- Cheapest plan with recording and IVR: CallHippo $30/mo, CloudTalk $32.44/mo.
- Only CallHippo meets: single sign-on (SAML).
- Only CloudTalk meets: smallest team you can buy for.
CallHippo81/100 #1 of 10
Best for: Small teams that want a low entry price and published SAML single sign-on.
CloudTalk77/100 #2 of 10
Best for: Teams that want published security reports and wide number coverage.
Points by group
| Group | CallHippo | CloudTalk |
|---|---|---|
| Price and trial of 22 | 9 | 13 |
| Calling of 26 | 26 | 26 |
| Channels of 8 | 8 | 4 |
| Integrations and reports of 20 | 20 | 20 |
| Reach and uptime of 12 | 6 | 6 |
| Security of 12 | 12 | 8 |
| Total | 81 | 77 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | CallHippo | CloudTalk |
|---|---|---|
| Cheapest plan with recording and IVR (12) | $30/mo 6 | $32.44/mo 6 |
| Smallest team you can buy for (4) | Not published 0 | 1 4 |
| Free trial (3) | Yes 3 | Yes 3 |
| Free plan (3) | No 0 | No 0 |
| Call recording (3) | Yes 3 | Yes 3 |
| IVR menu (5) | Yes 5 | Yes 5 |
| Call queues (5) | Yes 5 | Yes 5 |
| Skills-based routing (3) | Yes 3 | Yes 3 |
| Power or progressive dialer (6) | Yes 6 | Yes 6 |
| Listen, whisper and barge (4) | Yes 4 | Yes 4 |
| Messaging channels (8) | SMS, WhatsApp, Live chat, Email 8 | SMS, WhatsApp 4 |
| Named CRM and help desk links (10) | Salesforce, HubSpot, Zoho, Pipedrive, Zendesk 10 | Salesforce, HubSpot, Zoho, Pipedrive, Zendesk 10 |
| Public API documentation (3) | Yes 3 | Yes 3 |
| Live wallboard (4) | Yes 4 | Yes 4 |
| Call transcripts (3) | Yes 3 | Yes 3 |
| Countries with phone numbers (6) | 150 6 | 160 6 |
| Uptime SLA in the terms (6) | Not published 0 | Not published 0 |
| SOC 2 Type II or ISO 27001 (5) | Yes 5 | Yes 5 |
| Single sign-on (SAML) (4) | Yes 4 | Not published 0 |
| Pause recording for card payments (3) | Yes 3 | Yes 3 |
CallHippo
CallHippo suits small teams that want an inexpensive plan with recording and IVR, a public API and SAML single sign-on. Queues and live listening start in the separate Pro Suite line at $40 a user, with whisper and barge at $48. The catch: Basic is free for 6 months only, and neither the terms nor the security page name an uptime percentage.
CloudTalk
CloudTalk suits teams that care about published security documents and number coverage in many countries. Essential at €29 is the entry point for IVR and skill routing, and a power dialer is a €15 add-on below Expert. Listening, whispering, barging, wallboards and WhatsApp need Expert at €49 with a 3-user minimum. The catch: its terms name no uptime percentage.
Both products are scored by the same rules: how we score call center software products.