saasrankedSoftware, ranked on the facts

Customer Service

Best call center software

Take and make customer calls in the cloud, route them to agents, record them and see the numbers. 10 call center software products, ranked by points out of 100.

Facts checked 9 Oct 2026 · How we score call center software products

Not scored yet: 8x8 Contact Center, Talkdesk.

In short

  1. 1
    CallHippoSmall teams that want a low entry price and published SAML single sign-on
    81/100
    $30/mocheapest plan with recording and IVR
  2. 2
    CloudTalkTeams that want published security reports and wide number coverage
    77/100
    $32.44/mocheapest plan with recording and IVR
  3. 3
    RingoverTeams of three or more that want recording and an IVR on the cheapest plan
    76/100
    $19/mocheapest plan with recording and IVR
  4. 4
    DialpadSmall teams that want recording and an auto attendant from $15 a user
    75/100
    $15/mocheapest plan with recording and IVR
  5. 5
    JustCallSmall sales and support teams that want SMS, WhatsApp and CRM links
    73/100
    $29/mocheapest plan with recording and IVR
  6. 6
    AircallSmall teams that want recording, IVR and CRM links from the first plan
    65/100
    $30/mocheapest plan with recording and IVR
  7. 7
    NextivaSmall teams that want recording, call menus and chat on a published per-user price
    58/100
    $25/mocheapest plan with recording and IVR
  8. 8
    FreshcallerTeams that want a free start and a phone line tied to a help desk
    54/100
    $39/mocheapest plan with recording and IVR
  9. 9
    RingCXContact centers that want queues, dialers and many channels in one product
    52/100
    $65/mocheapest plan with recording and IVR
  10. 10
    Zoom Contact CenterTeams that already use Zoom and want a contact center with published list prices
    51/100
    Not publishedcheapest plan with recording and IVR

How the points add up

Points earned out of the points available in each part of the method.

ProductPrice and trial
of 22		Calling
of 26		Channels
of 8		Integrations and reports
of 20		Reach and uptime
of 12		Security
of 12		Total
CallHippo92682061281
CloudTalk13264206877
Ringover142662010076
Dialpad19262182875
JustCall11264204873
Aircall8264166565
Nextiva9168200558
Freshcaller9170164854
RingCX0268130552
Zoom Contact Center0228142551

Each call center software in brief

1. CallHippo

CallHippo suits small teams that want an inexpensive plan with recording and IVR, a public API and SAML single sign-on. Queues and live listening start in the separate Pro Suite line at $40 a user, with whisper and barge at $48. The catch: Basic is free for 6 months only, and neither the terms nor the security page name an uptime percentage.

Best for: Small teams that want a low entry price and published SAML single sign-on. Prices, facts and sources

2. CloudTalk

CloudTalk suits teams that care about published security documents and number coverage in many countries. Essential at €29 is the entry point for IVR and skill routing, and a power dialer is a €15 add-on below Expert. Listening, whispering, barging, wallboards and WhatsApp need Expert at €49 with a 3-user minimum. The catch: its terms name no uptime percentage.

Best for: Teams that want published security reports and wide number coverage. Prices, facts and sources

3. Ringover

Ringover suits small teams that want recording, an IVR and queues without paying for a higher tier, as long as they have three users and accept a 12-month term. Supervisor coaching, the dialer and the live dashboard need Business at $49. The terms name a 99.95% monthly availability target with credits if it is missed. The catch: the security page names no SOC 2 or ISO 27001 certification.

Best for: Teams of three or more that want recording and an IVR on the cheapest plan. Prices, facts and sources

4. Dialpad

Dialpad suits small teams that need a phone system with recording and a menu at $15 a user, and larger teams that move up to Support for queues and monitoring. Integrations with Salesforce, HubSpot, Zoho CRM and Zendesk are listed. The catch: the contact center line starts at $80 a user, and the other Support tiers need a sales call.

Best for: Small teams that want recording and an auto attendant from $15 a user. Prices, facts and sources

5. JustCall

JustCall suits small teams that want calling, SMS and WhatsApp at $29 a user, with links to five named CRMs and help desks. Pro adds the power dialer and pause-and-resume recording. The catch: the terms name no uptime percentage, and single sign-on is limited to Business plans without SAML named.

Best for: Small sales and support teams that want SMS, WhatsApp and CRM links. Prices, facts and sources

6. Aircall

Aircall suits small teams that want the calling basics, SMS and named CRM links without a sales call. Essentials is $30 a user, and Professional at $50 adds the dialer and coaching tools. The catch: every plan needs at least 3 licences, SAML sign-in is Enterprise only, and no uptime percentage appears in the terms.

Best for: Small teams that want recording, IVR and CRM links from the first plan. Prices, facts and sources

7. Nextiva

Nextiva suits small teams that want recording, call menus, chat, text and messaging apps under one published per-user price. Engage at $25 covers the basics, while queues with skills routing sit on Scale at $75. The catch: the pricing page prints no minimum team size, no uptime percentage in the terms, and dialer plans are quote-only.

Best for: Small teams that want recording, call menus and chat on a published per-user price. Prices, facts and sources

8. Freshcaller

Freshcaller suits teams that want a free plan and a low-cost start, especially if they already use Freshworks tools. Pro at $39 adds IVR, monitoring and pausing recordings. The catch: the vendor lists no power dialer, SMS or WhatsApp, and call transcription is on request for Enterprise only.

Best for: Teams that want a free start and a phone line tied to a help desk. Prices, facts and sources

9. RingCX

RingCX suits contact centers that want queues, skills routing, dialers and 20+ digital channels from the first tier, at $65 a user. Supervisors can listen, whisper and barge in. The catch: the lowest price is above $50, no seat minimum or free trial is printed, and the Enterprise tier is quote-only.

Best for: Contact centers that want queues, dialers and many channels in one product. Prices, facts and sources

10. Zoom Contact Center

Zoom Contact Center suits teams that want IVR, transcription and a dialer from one vendor with list prices on the page. Premium at $99 adds dialers and email, and the API documents recording, skills and queues. The catch: the plan page does not list call recording, the terms name no uptime percentage, and the entry price is $69 per user.

Best for: Teams that already use Zoom and want a contact center with published list prices. Prices, facts and sources

Every fact, side by side

Each row is one rule of the method and the points it is worth. "–" means the vendor does not publish it, which earns nothing.

Rule (points)CallHippoCloudTalkRingoverDialpadJustCallAircallNextivaFreshcallerRingCXZoom Contact Center
Cheapest plan with recording and IVR (12)$30/mo$32.44/mo$19/mo$15/mo$29/mo$30/mo$25/mo$39/mo$65/mo–
Smallest team you can buy for (4)–13123––––
Free trial (3)YesYesYesYesYes––Yes––
Free plan (3)NoNoNoNoNoNoNoYesNoNo
Call recording (3)YesYesYesYesYesYesYesYesYesYes
IVR menu (5)YesYesYesYesYesYesYesYesYesYes
Call queues (5)YesYesYesYesYesYesYesYesYesYes
Skills-based routing (3)YesYesYesYesYesYesYes–YesYes
Power or progressive dialer (6)YesYesYesYesYesYesNo–YesYes
Listen, whisper and barge (4)YesYesYesYesYesYes–YesYes–
Messaging channels (8)4 of 42 of 43 of 41 of 42 of 42 of 44 of 40 of 44 of 44 of 4
Named CRM and help desk links (10)5 of 55 of 55 of 54 of 55 of 55 of 55 of 53 of 53 of 52 of 5
Public API documentation (3)YesYesYesYesYesYesYesYesYesYes
Live wallboard (4)YesYesYesYesYes–YesYesYesYes
Call transcripts (3)YesYesYesYesYesYesYesYes–Yes
Countries with phone numbers (6)150160655070100–90–50
Uptime SLA in the terms (6)––Yes–––––––
SOC 2 Type II or ISO 27001 (5)YesYes–YesYesYesYesYesYesYes
Single sign-on (SAML) (4)Yes–NoNo–No––––
Pause recording for card payments (3)YesYes–YesYes––Yes––

Head to head

We read each vendor's own pages, record every fact with its source and date, and score it by the rules on how we score call center software products. A tie goes to the lower price. Cloud phone and call center systems for small and mid-size teams that run in a browser or a Windows app. Quote-only plans earn no price points. A line that says "on at least one plan" counts only plans a team can buy without a sales call, unless the line says otherwise. Vendor claims about speed or quality are shown on product pages but never scored. Prices are in US dollars before tax.