CloudTalk vs Ringover
Two of the top three call center software products, compared rule by rule on published facts.
In short
- CloudTalk has 77 points and Ringover 76, 1 apart on our call center software rules.
- CloudTalk earns more on security; Ringover earns more on price and trial, channels and reach and uptime.
- Cheapest plan with recording and IVR: CloudTalk $32.44/mo, Ringover $19/mo.
- Only CloudTalk meets: SOC 2 Type II or ISO 27001 and pause recording for card payments.
- Only Ringover meets: uptime SLA in the terms.
CloudTalk77/100 #2 of 10
Best for: Teams that want published security reports and wide number coverage.
Ringover76/100 #3 of 10
Best for: Teams of three or more that want recording and an IVR on the cheapest plan.
Points by group
| Group | CloudTalk | Ringover |
|---|---|---|
| Price and trial of 22 | 13 | 14 |
| Calling of 26 | 26 | 26 |
| Channels of 8 | 4 | 6 |
| Integrations and reports of 20 | 20 | 20 |
| Reach and uptime of 12 | 6 | 10 |
| Security of 12 | 8 | 0 |
| Total | 77 | 76 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | CloudTalk | Ringover |
|---|---|---|
| Cheapest plan with recording and IVR (12) | $32.44/mo 6 | $19/mo 9 |
| Smallest team you can buy for (4) | 1 4 | 3 2 |
| Free trial (3) | Yes 3 | Yes 3 |
| Free plan (3) | No 0 | No 0 |
| Call recording (3) | Yes 3 | Yes 3 |
| IVR menu (5) | Yes 5 | Yes 5 |
| Call queues (5) | Yes 5 | Yes 5 |
| Skills-based routing (3) | Yes 3 | Yes 3 |
| Power or progressive dialer (6) | Yes 6 | Yes 6 |
| Listen, whisper and barge (4) | Yes 4 | Yes 4 |
| Messaging channels (8) | SMS, WhatsApp 4 | SMS, WhatsApp, Email 6 |
| Named CRM and help desk links (10) | Salesforce, HubSpot, Zoho, Pipedrive, Zendesk 10 | Salesforce, HubSpot, Zoho, Pipedrive, Zendesk 10 |
| Public API documentation (3) | Yes 3 | Yes 3 |
| Live wallboard (4) | Yes 4 | Yes 4 |
| Call transcripts (3) | Yes 3 | Yes 3 |
| Countries with phone numbers (6) | 160 6 | 65 4 |
| Uptime SLA in the terms (6) | Not published 0 | Yes 6 |
| SOC 2 Type II or ISO 27001 (5) | Yes 5 | Not published 0 |
| Single sign-on (SAML) (4) | Not published 0 | No 0 |
| Pause recording for card payments (3) | Yes 3 | Not published 0 |
CloudTalk
CloudTalk suits teams that care about published security documents and number coverage in many countries. Essential at €29 is the entry point for IVR and skill routing, and a power dialer is a €15 add-on below Expert. Listening, whispering, barging, wallboards and WhatsApp need Expert at €49 with a 3-user minimum. The catch: its terms name no uptime percentage.
Ringover
Ringover suits small teams that want recording, an IVR and queues without paying for a higher tier, as long as they have three users and accept a 12-month term. Supervisor coaching, the dialer and the live dashboard need Business at $49. The terms name a 99.95% monthly availability target with credits if it is missed. The catch: the security page names no SOC 2 or ISO 27001 certification.
Both products are scored by the same rules: how we score call center software products.