Price and trial13 of 22
Calling26 of 26
Channels4 of 8
Integrations and reports20 of 20
Reach and uptime6 of 12
Security8 of 12
call center software · CloudTalk
CloudTalk
Cloud call center from €19 a user a month with local numbers in 160+ countries, SOC 2 Type II and ISO 27001 documents, and a 14-day trial without a card.
In short
- Essential costs €29 a user a month billed yearly and is the cheapest plan with call recording and IVR routing1.
- Lite (€19) and Starter (€25) list recording and queues, but IVR and skill routing start at Essential1.
- A 14-day free trial needs no credit card1.
- Local numbers are listed in 160+ countries on every plan1.
- The trust centre lists a SOC 2 Type II report and an ISO 27001 certificate3.
CloudTalk suits teams that care about published security documents and number coverage in many countries1,3. Essential at €29 is the entry point for IVR and skill routing, and a power dialer is a €15 add-on below Expert1. Listening, whispering, barging, wallboards and WhatsApp need Expert at €49 with a 3-user minimum1. The catch: its terms name no uptime percentage12.
Best for: Teams that want published security reports and wide number coverage.
Where the points come from
Price and trial 13 of 22 points
| Rule | What is published | Points |
|---|---|---|
| Cheapest plan with recording and IVR | $32.44/moEssential, €29 per user a month billed yearly; recording is on all plans, but IVR routing starts at Essential1. Converted at €1 = $1.118613. | 6 / 12 |
| Smallest team you can buy for | 1The Essential card prints 'Minimum licenses: 1'1. | 4 / 4 |
| Free trial | YesThe pricing page offers a 14-day trial and says no credit card is needed1. | 3 / 3 |
| Free plan | NoPricing lists Lite, Starter, Essential and Expert, all paid; the 14-day trial is separate1. | 0 / 3 |
Calling 26 of 26 points
| Rule | What is published | Points |
|---|---|---|
| Call recording | YesCall recording is ticked on all four plans1. | 3 / 3 |
| IVR menu | YesIVR routing is ticked on Essential and Expert, and dashed on Lite and Starter1. | 5 / 5 |
| Call queues | YesCall queueing is on every plan; ring groups use round robin, random or least recent1,6. | 5 / 5 |
| Skills-based routing | YesSkill routing is ticked on Essential and Expert1. | 3 / 3 |
| Power or progressive dialer | YesPower dialing is a €15 per user a month add-on, included in Expert1. | 6 / 6 |
| Listen, whisper and barge | YesExpert lists listen, whisper and barge; the help page describes listen only, talk to agent and talk to both1,7. | 4 / 4 |
Channels 4 of 8 points
| Rule | What is published | Points |
|---|---|---|
| Messaging channels | SMS, WhatsAppSMS and MMS are on most plans; the WhatsApp inbox is Expert only. The plan table lists no live chat or email inbox1. | 4 / 8 |
Integrations and reports 20 of 20 points
| Rule | What is published | Points |
|---|---|---|
| Named CRM and help desk links | Salesforce, HubSpot, Zoho, Pipedrive, ZendeskThe integrations page lists all five4. | 10 / 10 |
| Public API documentation | YesThe developer site documents a REST API for calls, contacts, agents and numbers without a login5. | 3 / 3 |
| Live wallboard | YesExpert lists wallboards for calls waiting, SLA and agent status; a help page explains the wallboard1,8. | 4 / 4 |
| Call transcripts | YesCall transcription is part of the €9 per user a month AI Conversation Intelligence add-on1,11. | 3 / 3 |
Reach and uptime 6 of 12 points
Security 8 of 12 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesThe trust centre lists a SOC 2 Type II report and an ISO 27001:2022 certificate3; the security page says the same2. | 5 / 5 |
| Single sign-on (SAML) | Not publishedNot published: the SSO help page names Google, Azure, Okta, Keycloak and OneLogin but not SAML10. | 0 / 4 |
| Pause recording for card payments | YesPause/Resume Recording is ticked on all plans for sensitive parts of a call such as PCI data; a help page explains it1,9. | 3 / 3 |
The rule behind each line: how we score call center software products.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Lite1 user minimum | €19/user/month1 | $21.25 | Recording and queues; no IVR routing; €27 billed monthly |
| Starter1 user minimum | €25/user/month1 | $27.97 | Unlimited ring groups; no IVR routing; €34 billed monthly |
| Essential1 user minimum | €29/user/month1 | $32.44 | Adds IVR and skill routing, APIs and integrations; €39 billed monthly |
| Expert3 users minimum | €49/user/month1 | $54.81 | Adds monitoring, wallboards, WhatsApp, SSO and power dialer; €69 billed monthly |
The pricing page shows euros and a yearly price with a 12-month commitment; the euro price is converted at the ECB rate1. Monthly billing costs more and has no long-term contract1.
Strengths
- The trust centre lists a SOC 2 Type II report and an ISO 27001 certificate3.
- Recording, queues and a call-flow builder are on every plan, and recording can be paused for PCI and personal data1,9.
- The integrations page names Salesforce, HubSpot, Zoho, Pipedrive and Zendesk4.
- Public API documentation is open to read5.
- Local numbers cover 160+ countries on every plan1.
Limits
- IVR routing and skill routing are missing from Lite and Starter1.
- Listen, whisper, barge, wallboards, agent status and WhatsApp are Expert only, at €49 with a 3-user minimum1.
- Power dialing costs €15 a user a month as an add-on on every plan below Expert1.
- The terms name no uptime percentage12.
- The SSO help page covers Google, Azure, Okta and others but does not name SAML10.
What CloudTalk says
Vendor claims. We show them, but they earn no points.
- CloudTalk says transcription cuts post-call admin by up to 30%11.
Other call center software products
- 1
CallHippoSmall teams that want a low entry price and published SAML single sign-on81/100$30/mocheapest plan with recording and IVR - 3
RingoverTeams of three or more that want recording and an IVR on the cheapest plan76/100$19/mocheapest plan with recording and IVR - 4
DialpadSmall teams that want recording and an auto attendant from $15 a user75/100$15/mocheapest plan with recording and IVR - 5
JustCallSmall sales and support teams that want SMS, WhatsApp and CRM links73/100$29/mocheapest plan with recording and IVR
CloudTalk vs CallHippo · CloudTalk vs Ringover · All 10 call center software products
Sources
- CloudTalk Pricing, CloudTalk. Accessed 9 Oct 2026.
- Security, CloudTalk. Accessed 9 Oct 2026.
- CloudTalk Trust Center, CloudTalk. Accessed 9 Oct 2026.
- Integrated Call Center Software, CloudTalk. Accessed 9 Oct 2026.
- CloudTalk Developer Documentation, CloudTalk. Accessed 9 Oct 2026.
- Create and Manage Ring Groups, CloudTalk Help Center. Accessed 9 Oct 2026.
- Call Monitor, CloudTalk Help Center. Accessed 9 Oct 2026.
- Wallboards, CloudTalk Help Center. Accessed 9 Oct 2026.
- Start / Stop Recordings, CloudTalk Help Center. Accessed 9 Oct 2026.
- How to Use SSO, CloudTalk Help Center. Accessed 9 Oct 2026.
- Call Transcription, CloudTalk. Accessed 9 Oct 2026.
- Terms and Conditions, CloudTalk. Accessed 9 Oct 2026.
- Euro foreign exchange reference rates: US dollar, European Central Bank. Accessed 8 Oct 2026.
Website: www.cloudtalk.io · Markdown version · We are not affiliated with CloudTalk.