saasrankedSoftware, ranked on the facts

call center software · JustCall

JustCall

Cloud phone and messaging system for sales and support teams, from $29 a user with two-user minimum.

73/100

#5 of 10 call center software products
Facts checked 9 Oct 2026

In short

JustCall suits small teams that want calling, SMS and WhatsApp at $29 a user, with links to five named CRMs and help desks1,6,7. Pro adds the power dialer and pause-and-resume recording1,2. The catch: the terms name no uptime percentage, and single sign-on is limited to Business plans without SAML named8,11.

Best for: Small sales and support teams that want SMS, WhatsApp and CRM links.

Where the points come from

Price and trial11 of 22
Calling26 of 26
Channels4 of 8
Integrations and reports20 of 20
Reach and uptime4 of 12
Security8 of 12

Price and trial 11 of 22 points

RuleWhat is publishedPoints
Cheapest plan with recording and IVR$29/moTeam, $29 per user billed yearly; pricing lists IVR, and the recording page says recording starts on Team1,2.6 / 12
Smallest team you can buy for2Team plan: 'Minimum license: 2'1.2 / 4
Free trialYesFAQ says JustCall offers a 14-day free trial1.3 / 3
Free planNoPricing lists five plans, none free1.0 / 3

Calling 26 of 26 points

RuleWhat is publishedPoints
Call recordingYesCall recording is included starting on the Team plan2.3 / 3
IVR menuYesTeam lists IVR and call menus setup; multi-level IVR from Team up1,3.5 / 5
Call queuesYesCall distribution page names round robin and automatic call distribution; Pro lists queue callback4,1.5 / 5
Skills-based routingYesCall distribution page says to tag agents by skill and route callers to the best match4.3 / 3
Power or progressive dialerYesPro lists a power dialer1.6 / 6
Listen, whisper and bargeYesPages say supervisors can listen, whisper or barge; plan not stated4,5.4 / 4

Channels 4 of 8 points

RuleWhat is publishedPoints
Messaging channelsSMS, WhatsAppSMS segments in every plan; WhatsApp on Team and above. Live chat and email inbox are not listed in the plans1,6.4 / 8

Integrations and reports 20 of 20 points

RuleWhat is publishedPoints
Named CRM and help desk linksSalesforce, HubSpot, Zoho, Pipedrive, ZendeskIntegrations page lists all five, including Zoho CRM and Zendesk Support7.10 / 10
Public API documentationYesPublic developer docs list call endpoints such as List all calls9,10.3 / 3
Live wallboardYesLive view lists queued callers by wait time and agent status5.4 / 4
Call transcriptsYesTeam, Pro and Pro Plus include unlimited AI transcription minutes1.3 / 3

Reach and uptime 4 of 12 points

RuleWhat is publishedPoints
Countries with phone numbers70Team lists local numbers in 70+ countries1.4 / 6
Uptime SLA in the termsNot publishedNot published in the terms, which name no uptime percentage11.0 / 6

Security 8 of 12 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesSecurity page names a SOC 2 Type 2 report and ISO 27001 certification8.5 / 5
Single sign-on (SAML)Not publishedNot published: page names single sign-on on Business plans only, and does not name SAML8.0 / 4
Pause recording for card paymentsYesPause and resume recording protects card numbers; Pro or above2.3 / 3

The rule behind each line: how we score call center software products.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Team2 users minimum$29/user/month1,2,6$29IVR, SMS, WhatsApp, AI transcription, 70+ countries
Pro2 users minimum$49/user/month1$49Adds power dialer, queue callback
Pro Plus2 users minimum$89/user/month1$89Includes AI Review Assist, AI call scoring, sentiment analysis
Business10 users minimumCustom1,8QuoteSingle sign-on

Prices are per user a month billed annually; the page shows no monthly-billed price1. SalesPro is quote-only1.

Strengths

  • Low entry price of $29 a user, with a minimum of only 2 licences1.
  • Names SOC 2 Type 2 and ISO 27001 on its security page8.
  • Listen, whisper and barge are documented, with a live calls view of queued callers and agents4,5.
  • Pause and resume recording protects card details; available on Pro and above2.
  • Public API reference covers call endpoints9,10.

Limits

  • The terms name no uptime percentage and disclaim guarantees11.
  • Single sign-on is on Business plans only, and SAML is not named8.
  • The power dialer and pause-and-resume recording need Pro or above1,2.
  • No free plan; the free trial lasts 14 days1.
  • Business pricing is custom with a 10-licence minimum1.

Other call center software products

  1. 1
    CallHippoSmall teams that want a low entry price and published SAML single sign-on
    81/100
    $30/mocheapest plan with recording and IVR
  2. 2
    CloudTalkTeams that want published security reports and wide number coverage
    77/100
    $32.44/mocheapest plan with recording and IVR
  3. 3
    RingoverTeams of three or more that want recording and an IVR on the cheapest plan
    76/100
    $19/mocheapest plan with recording and IVR
  4. 4
    DialpadSmall teams that want recording and an auto attendant from $15 a user
    75/100
    $15/mocheapest plan with recording and IVR

All 10 call center software products

Sources

  1. JustCall pricing, JustCall. Accessed 9 Oct 2026.
  2. Call recording, JustCall. Accessed 9 Oct 2026.
  3. IVR and call menu, JustCall. Accessed 9 Oct 2026.
  4. Call distribution, JustCall. Accessed 9 Oct 2026.
  5. Live call monitoring, JustCall. Accessed 9 Oct 2026.
  6. WhatsApp for sales, JustCall. Accessed 9 Oct 2026.
  7. JustCall integrations, JustCall. Accessed 9 Oct 2026.
  8. Security and compliance, JustCall. Accessed 9 Oct 2026.
  9. JustCall developer docs index, JustCall. Accessed 9 Oct 2026.
  10. JustCall API overview, JustCall. Accessed 9 Oct 2026.
  11. JustCall terms, JustCall. Accessed 9 Oct 2026.

Website: justcall.io · Markdown version · We are not affiliated with JustCall.