Tidio vs Zoho SalesIQ
Two of the top three live chat tools, compared rule by rule on published facts.
In short
- Tidio has 88 points and Zoho SalesIQ 85, 3 apart on our live chat software rules.
- Tidio earns more on apps and channels and connections; Zoho SalesIQ earns more on chat handling and visitors.
- Cost for 3 agents: Tidio $24.17/mo, Zoho SalesIQ $21/mo.
- Only Tidio meets: remove vendor branding.
- Only Zoho SalesIQ meets: chat history kept and visitor location shown.
Zoho SalesIQ85/100 #2 of 12
Best for: Small teams that want to see who is on the site and chat with them.
Points by group
| Group | Tidio | Zoho SalesIQ |
|---|---|---|
| Price of 20 | 20 | 20 |
| Chat handling of 21 | 12 | 13 |
| Visitors of 13 | 10 | 13 |
| Apps and channels of 14 | 14 | 12 |
| Data and trust of 14 | 14 | 14 |
| Connections of 18 | 18 | 13 |
| Total | 88 | 85 |
Rule by rule
What each vendor publishes, and the points it earns. Sources are on each product page.
| Rule (points) | Tidio | Zoho SalesIQ |
|---|---|---|
| Free plan (8) | Yes 8 | Yes 8 |
| Cost for 3 agents (12) | $24.17/mo 12 | $21/mo 12 |
| Chat history kept (5) | Not published 0 | under_year 1 |
| Shared saved replies (4) | Not published 0 | Not published 0 |
| Routing rules (8) | Yes 8 | Yes 8 |
| Offline message form (4) | Yes 4 | Yes 4 |
| Visitor location shown (3) | Not published 0 | Yes 3 |
| Live visitor list (5) | Yes 5 | Yes 5 |
| Proactive chat invitations (5) | Yes 5 | Yes 5 |
| Agent apps (6) | Windows app, iOS app, Android app 6 | Windows app, iOS app, Android app 6 |
| Other channels in the inbox (8) | Email, WhatsApp, Facebook Messenger, Instagram 8 | WhatsApp, Facebook Messenger, Instagram 6 |
| SOC 2 Type II or ISO 27001 (6) | Yes 6 | Yes 6 |
| Data processing agreement (4) | Yes 4 | Yes 4 |
| Two-factor sign-in for agents (4) | Yes 4 | Yes 4 |
| Named integrations (6) | Shopify, WordPress, WooCommerce, Wix, Zapier, Slack 6 | Shopify, WordPress, WooCommerce, Wix 4 |
| Public API or webhooks (4) | Yes 4 | Yes 4 |
| Remove vendor branding (3) | Yes 3 | Not published 0 |
| AI agent for chat (5) | Yes 5 | Yes 5 |
Tidio
Tidio suits small teams that want live chat on a free plan, many seats at a flat price and several messaging channels in one inbox. Three agents on Starter cost $24.17 a month. The catch: automatic chat assignment starts on Growth, and its pages do not state how long chats are kept.
Zoho SalesIQ
Zoho SalesIQ suits small teams that want visitor tracking, proactive chat and a free start, with paid plans from $7 per operator a month billed yearly. It lists WhatsApp, Messenger and Instagram channels and four site integrations. The catch: the free plan keeps 30 days of chat history, and Zoho's pages do not say whether the widget branding can be removed.
Both products are scored by the same rules: how we score live chat tools.