saasrankedSoftware, ranked on the facts

live chat tool · Zoho Corporation

Zoho SalesIQ

Live chat with real-time visitor tracking, a free plan for 3 operators and per-operator paid plans.

85/100

#2 of 12 live chat tools
Facts checked 9 Oct 2026

In short

Zoho SalesIQ suits small teams that want visitor tracking, proactive chat and a free start, with paid plans from $7 per operator a month billed yearly1,2,3. It lists WhatsApp, Messenger and Instagram channels and four site integrations3,8. The catch: the free plan keeps 30 days of chat history, and Zoho's pages do not say whether the widget branding can be removed11,4.

Best for: Small teams that want to see who is on the site and chat with them.

Where the points come from

Price20 of 20
Chat handling13 of 21
Visitors13 of 13
Apps and channels12 of 14
Data and trust14 of 14
Connections13 of 18

Price 20 of 20 points

RuleWhat is publishedPoints
Free planYesFree plan lists 3 operator licenses, 10K visitors and 100 chat sessions a month1.8 / 8
Cost for 3 agents$21/moBasic, $7 per operator a month billed yearly, times 3 operators; amount from the page's pricing data file2.12 / 12

Chat handling 13 of 21 points

RuleWhat is publishedPoints
Chat history keptunder_yearZoho's live chat page lists 30-day chat history in the free plan; no other plan's period is stated11.1 / 5
Shared saved repliesNot publishedFAQ describes canned replies but not whether they are shared with other agents4.0 / 4
Routing rulesYesFeatures page lists rule-based chat routing; pricing shows chat routing from Basic1,3.8 / 8
Offline message formYesFAQ says the widget collects a visitor's details and message when operators are unavailable4.4 / 4

Visitors 13 of 13 points

RuleWhat is publishedPoints
Visitor location shownYesPricing page lists visitor details like country on Free, and state and city from Basic1.3 / 3
Live visitor listYesFeatures page lists real-time views of website visitors3.5 / 5
Proactive chat invitationsYesProactive chat triggers based on page, visit history or CRM data3.5 / 5

Apps and channels 12 of 14 points

RuleWhat is publishedPoints
Agent appsWindows app, iOS app, Android appFeatures page lists iOS and Android agent apps; help says desktop apps are on the Microsoft Store3,10.6 / 6
Other channels in the inboxWhatsApp, Facebook Messenger, InstagramFeatures page lists these channels managed from one dashboard. Email is not listed as a channel3.6 / 8

Data and trust 14 of 14 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesZoho is SOC 2 Type 2 compliant; SalesIQ appears in its SOC 2 list5.6 / 6
Data processing agreementYesAdmins can request a signed Data Processing Addendum by email6.4 / 4
Two-factor sign-in for agentsYesSecurity page says customers can set up multi-factor authentication, including Yubikey keys7.4 / 4

Connections 13 of 18 points

RuleWhat is publishedPoints
Named integrationsShopify, WordPress, WooCommerce, WixIntegrations page names Shopify, WordPress, WooCommerce and Wix8.4 / 6
Public API or webhooksYesWorkflows can send webhooks on chat events such as conversation.created9.4 / 4
Remove vendor brandingNot publishedNot published on the vendor's pricing page or FAQ1,4.0 / 3
AI agent for chatYesPricing lists Zia Agents from Basic and the Answer Bot on Enterprise1.5 / 5

The rule behind each line: how we score live chat tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Free3 operatorsFree1$010,000 visitors and 100 operator chats a month
BasicPer operator$7/operator/month1,2$7$10 per operator billed monthly; chat routing
ProfessionalPer operator$12.75/operator/month1,2$12.75$17 per operator billed monthly; unlimited operator chats
EnterprisePer operator$20/operator/month1,2$20$25 per operator billed monthly; Answer Bot

USD amounts come from the pricing data file the pricing page loads2. Yearly billing: 3 x $7 = $21 a month.

Strengths

  • Free plan with 3 operators and 10,000 visitors a month1.
  • Basic is $7 per operator a month billed yearly2.
  • Real-time visitor list with location and pages viewed3.
  • SOC 2 Type 2 is named, with SalesIQ listed5.
  • Customers can request a signed Data Processing Addendum6.

Limits

  • The Free plan allows 100 operator chat sessions a month1.
  • Basic caps operator chat sessions at 1,000 a month; Professional and above are unlimited1.
  • The Answer Bot chatbot is listed only on Enterprise1.
  • The free plan lists 30-day chat history; Zoho's pages do not state widget branding removal11,4.

Other live chat tools

  1. 1
    TidioSmall shops that want a free start and many agent seats
    88/100
    $24.17/mocost for 3 agents
  2. 3
    LiveChatSmall support teams that want routing and agent apps and can pay per seat
    80/100
    $57/mocost for 3 agents
  3. 4
    CrispSmall teams that want flat workspace pricing and a shared inbox
    78/100
    $45/mocost for 3 agents
  4. 5
    JivoChatSmall teams that want paid plans with unlimited chat history and many connected channels
    78/100
    $84/mocost for 3 agents

Zoho SalesIQ vs Tidio · Zoho SalesIQ vs LiveChat · All 12 live chat tools

Sources

  1. Zoho SalesIQ pricing, Zoho. Accessed 9 Oct 2026.
  2. SalesIQ pricing data file, Zoho. Accessed 9 Oct 2026.
  3. Zoho SalesIQ features, Zoho. Accessed 9 Oct 2026.
  4. Zoho SalesIQ FAQ, Zoho. Accessed 9 Oct 2026.
  5. Zoho compliance, Zoho. Accessed 9 Oct 2026.
  6. Zoho GDPR, Zoho. Accessed 9 Oct 2026.
  7. Zoho security, Zoho. Accessed 9 Oct 2026.
  8. Zoho SalesIQ integrations, Zoho. Accessed 9 Oct 2026.
  9. Workflows, Zoho SalesIQ Help. Accessed 9 Oct 2026.
  10. Desktop apps for SalesIQ, Zoho SalesIQ Help. Accessed 9 Oct 2026.
  11. Free live chat software, Zoho. Accessed 9 Oct 2026.

Website: www.zoho.com/salesiq · Markdown version · We are not affiliated with Zoho Corporation.