live chat tool · Tidio

Tidio

Live chat with a free plan, ten seats on every self-serve plan and a bolt-on AI agent.

88/100

#1 of 12 live chat tools
Facts checked 9 Oct 2026

In short

The free plan includes live chat, 10 seats and 50 billable conversations a month¹.
Starter costs $24.17 a month for the workspace, with live chat and 10 seats included¹.
Email, WhatsApp, Messenger and Instagram arrive in one inbox on every plan⁴.
Agent apps exist for Windows, macOS, iOS and Android².
Tidio completed a 2026 SOC 2 Type II audit, and the report is available on request¹⁰.

Tidio suits small teams that want live chat on a free plan, many seats at a flat price and several messaging channels in one inbox^1,4. Three agents on Starter cost $24.17 a month¹. The catch: automatic chat assignment starts on Growth, and its pages do not state how long chats are kept^1,3.

Best for: Small shops that want a free start and many agent seats.

Where the points come from

Price20 of 20

Chat handling12 of 21

Visitors10 of 13

Apps and channels14 of 14

Data and trust14 of 14

Connections18 of 18

Price 20 of 20 points

Rule	What is published	Points
Free plan	YesFree plan lists live chat, 10 seats and 50 billable conversations, with no time limit shown¹.	8 / 8
Cost for 3 agents	$24.17/moStarter, $24.17 a month for the workspace, which includes 10 seats. Lyro AI and branding add-ons not counted¹.	12 / 12

Chat handling 12 of 21 points

Rule	What is published	Points
Chat history kept	Not publishedNot published on the vendor's pricing, features or live chat pages^1,2,3.	0 / 5
Shared saved replies	Not publishedMacros are described as a library of common answers; sharing with the team is not stated^2,3.	0 / 4
Routing rules	YesGrowth adds automatic chat assignment; Plus and Premium add departments¹.	8 / 8
Offline message form	YesFeatures page lists an Offline message that tells customers you are away and collects their email address².	4 / 4

Visitors 10 of 13 points

Rule	What is published	Points
Visitor location shown	Not publishedNot published on the vendor's features or live chat pages^2,3.	0 / 3
Live visitor list	YesStarter and above list a Live visitors list; the features page says it shows pages visitors are viewing^1,2.	5 / 5
Proactive chat invitations	YesLive chat page says to engage visitors with proactive messages; visitors list page says you can send a proactive chat message³.	5 / 5

Apps and channels 14 of 14 points

Rule	What is published	Points
Agent apps	Windows app, iOS app, Android appFeatures page lists macOS, Windows, iOS and Android apps, each with a download link².	6 / 6
Other channels in the inbox	Email, WhatsApp, Facebook Messenger, InstagramMultichannel page: email, WhatsApp, Messenger and Instagram connect to one panel, on every plan⁴.	8 / 8

Data and trust 14 of 14 points

Rule	What is published	Points
SOC 2 Type II or ISO 27001	YesTrust Center says Tidio completed its 2026 SOC 2 Type II audit; report available on request¹⁰.	6 / 6
Data processing agreement	YesTerms say they contain a data processing agreement (DPA) and link the agreement document under Agreements¹⁴.	4 / 4
Two-factor sign-in for agents	YesSecurity page says team members enter a code from a two-factor authenticator app⁹.	4 / 4

Connections 18 of 18 points

Rule	What is published	Points
Named integrations	Shopify, WordPress, WooCommerce, Wix, Zapier, SlackIntegration pages exist for each of the six^5,6,7,8.	6 / 6
Public API or webhooks	YesDeveloper docs cover contacts, tickets and contact messages; OpenAPI endpoints and webhooks are limited to Plus and Premium^11,12,13.	4 / 4
Remove vendor branding	YesGrowth lists branding removal as a $16.67 a month add-on; Plus includes custom branding¹.	3 / 3
AI agent for chat	YesLyro AI Agent answers customers in chat and hands off to the team; sold from $32.50 a month^1,2.	5 / 5

The rule behind each line: how we score live chat tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
FreeUp to 10 seats	Free¹	$0	Live chat, 50 billable conversations a month
StarterUp to 10 seats	$24.17/month¹	$24.17	100 billable conversations; live visitors list
GrowthUp to 10 seats	From $49.17/month¹	$49.17	Automatic chat assignment; macros; branding removal as add-on
PlusCustom seats	From $300/month plus usage^1,12	$300	Departments; custom branding; OpenAPI

The pricing page offers a monthly or annual toggle, with two months free when annual, and shows one price per plan. We record the single price shown¹.

Strengths

Free plan with live chat, 10 seats and 50 billable conversations a month¹.
Flat plan price with 10 seats included, so adding agents up to ten costs nothing extra on self-serve plans¹.
Authenticator-app two-factor sign-in for team members⁹.
Integrations listed for Shopify, WordPress, WooCommerce, Wix, Zapier and Slack^5,6,7,8.
Tidio says a SOC 2 Type II report is available on request¹⁰.

Limits

Tidio's pages do not say how long chat history is kept^2,3.
Visitor country or city is not described on the features or live chat pages^2,3.
Automatic chat assignment is listed from Growth, which starts at $49.17 a month¹.
Removing Tidio branding is a $16.67 a month add-on on Growth¹.
Most of the API, and webhooks, need the Plus or Premium plan^12,13.

Other live chat tools

2
Zoho SalesIQSmall teams that want to see who is on the site and chat with them
85/100
$21/mocost for 3 agents
3
LiveChatSmall support teams that want routing and agent apps and can pay per seat
80/100
$57/mocost for 3 agents
4
CrispSmall teams that want flat workspace pricing and a shared inbox
78/100
$45/mocost for 3 agents
5
JivoChatSmall teams that want paid plans with unlimited chat history and many connected channels
78/100
$84/mocost for 3 agents

Tidio vs Zoho SalesIQ · Tidio vs LiveChat · All 12 live chat tools

Sources

Tidio pricing, Tidio. Accessed 9 Oct 2026.
Tidio features, Tidio. Accessed 9 Oct 2026.
Tidio live chat, Tidio. Accessed 9 Oct 2026.
Tidio multichannel, Tidio. Accessed 9 Oct 2026.
Tidio integrations, Tidio. Accessed 9 Oct 2026.
Tidio and WooCommerce integration, Tidio. Accessed 9 Oct 2026.
Tidio for Wix, Tidio. Accessed 9 Oct 2026.
Tidio and Slack integration, Tidio. Accessed 9 Oct 2026.
Tidio security, Tidio. Accessed 9 Oct 2026.
Tidio Trust Center, Tidio. Accessed 9 Oct 2026.
Tidio developer endpoint index, Tidio. Accessed 9 Oct 2026.
Tidio OpenAPI, Tidio. Accessed 9 Oct 2026.
Tidio webhooks introduction, Tidio. Accessed 9 Oct 2026.
Tidio terms of service, Tidio. Accessed 9 Oct 2026.

Website: www.tidio.com · Markdown version · We are not affiliated with Tidio.