saasrankedSoftware, ranked on the facts

live chat tool · Crisp IM

Crisp

Live chat priced per workspace, with a free plan for 2 seats and a $45 plan for 4.

78/100

#4 of 12 live chat tools
Facts checked 9 Oct 2026

In short

Crisp suits small teams that want a free start and one workspace price instead of per-agent fees: Mini covers 4 seats for $45 a month1. It lists a shared inbox for several channels and a signable data processing agreement2,8. The catch: routing rules need Essentials, white labelling needs Plus, and Crisp says it has no SOC 2 audit and names no ISO 27001 certificate1,6,7.

Best for: Small teams that want flat workspace pricing and a shared inbox.

Where the points come from

Price17 of 20
Chat handling12 of 21
Visitors10 of 13
Apps and channels14 of 14
Data and trust8 of 14
Connections17 of 18

Price 17 of 20 points

RuleWhat is publishedPoints
Free planYesFree plan, listed as forever, includes the website chat widget and 2 seats1.8 / 8
Cost for 3 agents$45/moMini, $45 a month per workspace, 4 seats included. No yearly price is listed; AI credits are not counted1.9 / 12

Chat handling 12 of 21 points

RuleWhat is publishedPoints
Chat history keptNot publishedNot published on the vendor's pricing page for the free plan; only Mini lists unlimited data retention1.0 / 5
Shared saved repliesYesCanned responses are described as templated messages from a shared library; shortcuts start on Mini1,2.4 / 4
Routing rulesYesRouting rules distribute conversations to teammates by language, location or segment; Essentials and Plus1,4.8 / 8
Offline message formNot publishedA contact form feeds the inbox, but the vendor's pages do not say it appears when agents are offline1,2.0 / 4

Visitors 10 of 13 points

RuleWhat is publishedPoints
Visitor location shownNot publishedThe vendor's pages show a Live Geolocation map, but do not say agents see a visitor's country or city in a chat1,2.0 / 3
Live visitor listYesComparison table: Live Geolocation map lets you see all active website visitors in real time1.5 / 5
Proactive chat invitationsYesChat triggers are listed under Mini; Crisp says it sends timely chat messages by anticipating needs1,2.5 / 5

Apps and channels 14 of 14 points

RuleWhat is publishedPoints
Agent appsWindows app, iOS app, Android appApps page lists Windows, iOS and Android downloads; the Free plan lists mobile apps1,11.6 / 6
Other channels in the inboxEmail, WhatsApp, Facebook Messenger, InstagramCrisp says it brings live chat, email, Messenger, WhatsApp and Instagram into one inbox; Mini lists a shared email inbox1,2.8 / 8

Data and trust 8 of 14 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001NoCrisp says it has not been over any SOC 2 audit and only says it is committed to aligning with ISO 270016,7.0 / 6
Data processing agreementYesHelp article: download the GDPR DPA in workspace settings, sign it and upload it back8.4 / 4
Two-factor sign-in for agentsYesHelp article: operators enable 2FA under Settings, Account, Account Information5.4 / 4

Connections 17 of 18 points

RuleWhat is publishedPoints
Named integrationsShopify, WordPress, WooCommerce, Zapier, SlackIntegrations directory lists Shopify, WordPress, WooCommerce, Zapier and Slack; Wix is not listed3.5 / 6
Public API or webhooksYesDeveloper docs list a REST API with conversation routes and webhooks for message and session events9.4 / 4
Remove vendor brandingYesPlus lists white labelling, which removes the We run on Crisp watermark1.3 / 3
AI agent for chatYesCrisp's AI Agent, shown as Hugo, learns from your website, PDFs and articles and can answer in web chat10.5 / 5

The rule behind each line: how we score live chat tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Free2 seatsFree1$0Website chat widget, contact form, mobile apps, no AI credits
Mini4 seats$45/month per workspace1$45Shortcuts, chat triggers, shared email inbox, unlimited data retention
Essentials10 seats$95/month per workspace1$95Adds routing rules and assignment
Plus20+ seats$295/month per workspace1$295Adds white labelling

The pricing page lists monthly prices only. Yearly payment can be enabled in the app, but the page states no discount1.

Strengths

  • Free plan with the chat widget, 2 seats and mobile apps1.
  • Mini includes 4 seats, shortcuts, chat triggers and unlimited data retention for $45 a month1.
  • Operators can turn on two-factor authentication themselves5.
  • A GDPR data processing agreement can be downloaded and signed from the workspace settings8.
  • Integrations listed for Shopify, WordPress, WooCommerce, Zapier and Slack3.

Limits

  • Routing rules are not on Free or Mini1,4.
  • Removing the Crisp watermark needs Plus, at $295 a month1.
  • Crisp says it has not been through any SOC 2 audit6.
  • No Wix integration appears in the integrations directory3.
  • Additional agents cost $10 a month each; the page does not say for which plans1.

Other live chat tools

  1. 1
    TidioSmall shops that want a free start and many agent seats
    88/100
    $24.17/mocost for 3 agents
  2. 2
    Zoho SalesIQSmall teams that want to see who is on the site and chat with them
    85/100
    $21/mocost for 3 agents
  3. 3
    LiveChatSmall support teams that want routing and agent apps and can pay per seat
    80/100
    $57/mocost for 3 agents
  4. 5
    JivoChatSmall teams that want paid plans with unlimited chat history and many connected channels
    78/100
    $84/mocost for 3 agents

All 12 live chat tools

Sources

  1. Crisp pricing, Crisp. Accessed 9 Oct 2026.
  2. Crisp live chat, Crisp. Accessed 9 Oct 2026.
  3. Integrate Crisp with your favorite tools, Crisp. Accessed 9 Oct 2026.
  4. How to route and assign conversations to operators, Crisp Help Center. Accessed 9 Oct 2026.
  5. How to enable Two Factor Authentication (2FA), Crisp Help Center. Accessed 9 Oct 2026.
  6. Crisp compliance status with SOC2, Crisp Help Center. Accessed 9 Oct 2026.
  7. Crisp compliance with ISO 27001, Crisp Help Center. Accessed 9 Oct 2026.
  8. Where do I find my GDPR Data Processing Agreement (DPA)?, Crisp Help Center. Accessed 9 Oct 2026.
  9. Crisp developer documentation, Crisp. Accessed 9 Oct 2026.
  10. Crisp, Crisp. Accessed 9 Oct 2026.
  11. Crisp apps for mobile and desktop, Crisp. Accessed 9 Oct 2026.

Website: crisp.chat · Markdown version · We are not affiliated with Crisp IM.