saasrankedSoftware, ranked on the facts

knowledge base software · Document360

Document360

Knowledge base platform with a writer portal, a public or private help site, workflows and SSO, priced by quote.

70/100

#5 of 11 knowledge base tools
Facts checked 9 Oct 2026

In short

Document360 suits teams that want custom workflow statuses, reader-specific access and SSO for a public or private help site6,7,11,14. It publishes no prices, so you cannot compare cost before talking to the vendor, and it shows no free plan1. Its workflow docs describe no required approval step before publishing6,7.

Best for: Teams that want custom workflow statuses, reader groups and SSO and are happy to get a quote.

Where the points come from

Price0 of 18
Publishing21 of 28
Readers and reports18 of 18
Access and data23 of 28
Security8 of 8

Price 0 of 18 points

RuleWhat is publishedPoints
Cheapest paid planNot publishedQuote only: the pricing page lists no plan prices1.0 / 12
Free planNot publishedNot published on the vendor's pricing page1.0 / 6

Publishing 21 of 28 points

RuleWhat is publishedPoints
Help centre on your own domainYesFeatures page lists a knowledge base site with a custom home page and domain; pricing FAQ and home page also list a custom domain1,2,3.8 / 8
Multiple languagesYesOne workspace serves several languages and readers pick their language; the pricing page also lists translation1,8,16.7 / 7
Article version historyYesRevision history panel compares any two article versions and can fork an older one into a draft9.6 / 6
Review and approval workflowNot publishedDocs describe review statuses with assignees, but an article can be published directly and no approval step is documented6,7.0 / 7

Readers and reports 18 of 18 points

RuleWhat is publishedPoints
Search reportsYesSearch report lists reader keywords and a separate 'No result found' list10.6 / 6
Reader feedback on articlesYesReaders answer Yes or No with a reason; editors see feedback in the Article feedback manager13.4 / 4
Help widget for your site or appYesEmbeddable widget lets users search and browse the knowledge base inside a website or app3,15.4 / 4
Login-only articlesYesContent can be made private for reader groups while public content stays open, with reader access set to Private or Mixed14.4 / 4

Access and data 23 of 28 points

RuleWhat is publishedPoints
Single sign-on (SAML or OIDC)YesSAML 2.0 and OpenID Connect work for team members and readers11.7 / 7
API to read and write articlesYesREST API manages articles; the getting-started guide creates and publishes an article3,12.7 / 7
Bulk export of articlesYesDocs let you download an entire project, or selected categories, as a ZIP of JSON, Markdown or HTML files17.5 / 5
Editor roles and permissionsYesOwner, Admin, Contributor, Reviewer, Editor and Draft writer roles, plus custom roles5.4 / 4
Open sourceNot publishedNot published on the vendor's features page3.0 / 5

Security 8 of 8 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesTrust page lists a SOC 2 Type II report and ISO 27001:20224.8 / 8

The rule behind each line: how we score knowledge base tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Custom quoteTeamsQuote1QuotePrice set by team accounts, workspaces, languages, SSO, privacy model and AI usage

The pricing page lists no plan prices; Document360 says it prices around each customer's configuration1.

Strengths

  • Revision history lets editors compare two versions and fork an older one into a new draft9.
  • Six distinct built-in roles, plus custom portal and content roles5.
  • SOC 2 Type II and ISO 27001:2022 are both named on the trust page4.
  • A REST API reads and writes articles in the knowledge base3,12.
  • A whole project, or chosen categories, can be exported in one action as a ZIP of JSON, Markdown or HTML files17.

Limits

  • No public prices: the pricing page asks for a demo or quote1.
  • No free plan is shown on the pricing page1.
  • The workflow docs describe no required approval step: an article can be published directly without passing review statuses6,7.
  • SAML and OpenID Connect cannot be active in the same project at the same time11.

Other knowledge base tools

  1. 1
    ProProfs Knowledge BaseVery small teams that want to start free and pay per author
    81/100
    $49/mocheapest paid plan
  2. 2
    GitBookProduct and developer documentation teams that want change requests and Git sync
    77/100
    $77/mocheapest paid plan
  3. 3
    ArchbeeProduct teams that need review rules and a docs widget
    73/100
    $80/mocheapest paid plan
  4. 4
    HelpjuiceCompanies that want an editorial review step and an API and can pay a flat fee
    70/100
    $249/mocheapest paid plan

All 11 knowledge base tools

Sources

  1. Document360 pricing, Document360. Accessed 9 Oct 2026.
  2. Document360 home page, Document360. Accessed 9 Oct 2026.
  3. Document360 features, Document360. Accessed 9 Oct 2026.
  4. Document360 Trust Center, Document360. Accessed 9 Oct 2026.
  5. Roles, Document360 docs. Accessed 9 Oct 2026.
  6. Managing workflow status, Document360 docs. Accessed 9 Oct 2026.
  7. Workflow designer, Document360 docs. Accessed 9 Oct 2026.
  8. Workspaces, Document360 docs. Accessed 9 Oct 2026.
  9. Revision history, Document360 docs. Accessed 9 Oct 2026.
  10. Search analytics, Document360 docs. Accessed 9 Oct 2026.
  11. Single sign-on (SSO), Document360 docs. Accessed 9 Oct 2026.
  12. Endpoints introduction, Document360 API docs. Accessed 9 Oct 2026.
  13. Feedback manager, Document360 docs. Accessed 9 Oct 2026.
  14. Reader groups, Document360 docs. Accessed 9 Oct 2026.
  15. Knowledge Base Assistant, Document360 docs. Accessed 9 Oct 2026.
  16. Multilingual Knowledge base, Document360 docs. Accessed 9 Oct 2026.
  17. Export project as a ZIP file - JSON, Document360 docs. Accessed 9 Oct 2026.

Website: document360.com · Markdown version · We are not affiliated with Document360.