survey tool · SurveyMonkey

SurveyMonkey

Survey builder with a free plan, skip logic and SPSS export, and SSO and EU storage on Enterprise.

79/100

#3 of 12 survey tools
Facts checked 8 Oct 2026

In short

The free Basic plan allows unlimited surveys with up to 10 questions each¹.
Advantage includes unlimited surveys and questions, skip logic and 15,000 responses a year¹.
Paid plans charge 0.50 zloty for each response over the limit; the price page shows no US dollar prices¹.
SurveyMonkey says it has been ISO 27001-certified since 2019 and lists SOC 2 Type II³.
Single sign-on, API access and an EU data center are listed only under Enterprise².

SurveyMonkey suits people who want skip logic, randomisation, piping, quotas, crosstabs and SPSS export from one hosted tool^1,2. It lists SOC 2 Type II and ISO 27001 and links an accessibility conformance report^3,5. The catch: the free plan caps surveys at 10 questions, and the price page lists zloty only, so no dollar price is scored¹.

Best for: Teams that want skip logic and analysis tools in one hosted product.

Where the points come from

Price6 of 20

Limits14 of 14

Questions and logic22 of 22

Results14 of 18

Security and trust23 of 26

Price 6 of 20 points

Rule	What is published	Points
Free plan	YesBasic is free with unlimited surveys of up to 10 questions; response viewing is limited per survey¹.	6 / 6
Cheapest paid plan	Not publishedPricing page shows zloty only (Advantage PLN 149 a month, billed yearly); no US dollar price is shown¹.	0 / 14

Limits 14 of 14 points

Rule	What is published	Points
Responses a month, cheapest paid plan	1250Advantage, the cheapest plan on the page: 15,000 responses a year, 1,250 a month. Standard allows 1,000 a month¹.	10 / 10
Unlimited surveys and questions	YesAdvantage lists unlimited surveys and unlimited questions¹.	4 / 4

Questions and logic 22 of 22 points

Rule	What is published	Points
Skip logic on the cheapest paid plan	YesStandard lists skip logic; Advantage includes everything in Standard¹.	8 / 8
Randomised questions or answers	YesTeam Advantage includes randomizing questions, pages and answer choices; Premier adds block randomization^2,1.	4 / 4
Multilingual surveys	YesMultilingual surveys are listed on Premier and Team Advantage^1,2.	5 / 5
Answer piping	YesQuestion and answer piping is listed on Team Advantage².	3 / 3
Response quotas	YesResponse quotas are listed on Team Advantage².	2 / 2

Results 14 of 18 points

Rule	What is published	Points
Export formats	CSV, Excel, SPSSTeam Advantage lists export as CSV, XLS, PPT or PDF, and export to SPSS².	6 / 6
Cross-tabulation	YesCrosstabs are listed on Premier and Team Premier^1,2.	4 / 4
Public API	Not publishedThe plan comparison lists API access under Enterprise only; no plan with a public price lists it².	0 / 4
Remove vendor branding	YesPremier lists white-label branding; Team Premier lists removing the SurveyMonkey footer^1,2.	4 / 4

Security and trust 23 of 26 points

Rule	What is published	Points
Single sign-on	YesSingle sign-on is listed on the Enterprise plan².	4 / 4
EU data storage	YesEnterprise offers a US, Canada or EU data center; the trust page lists AWS storage in Ireland^2,3.	5 / 5
SOC 2 Type II or ISO 27001	YesTrust page lists SOC 2 Type II and says SurveyMonkey has been ISO 27001-certified since 2019³.	7 / 7
Data processing agreement	YesThe GDPR page links a data processing addendum form for customers who bought from SurveyMonkey EU⁴.	3 / 3
Published accessibility report	YesHelp article links a VPAT 2.5 conformance report against WCAG 2.2 AA, updated September 2026⁵.	4 / 4
Open source	Not publishedNot published on the vendor's trust page³.	0 / 3

The rule behind each line: how we score survey tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

Plan	Price as listed	Per month	Notes
Basic1 person	Free¹	$0	Unlimited surveys, 10 questions per survey
Standard1 person	PLN 159/month¹	–	1,000 responses a month; skip logic
Advantage1 person	PLN 149/month, billed yearly¹	–	15,000 responses a year
Premier1 person	PLN 299/month, billed yearly¹	–	40,000 responses a year; advanced logic, white label, crosstabs

The pricing page lists Polish zloty only, so no US dollar price is recorded¹.

Strengths

Team Advantage lists skip logic, randomisation, piping, response quotas and multilingual surveys².
Exports include CSV, XLS and SPSS².
Publishes an accessibility conformance report (VPAT, WCAG 2.2 AA, updated September 2026)⁵.
Names SOC 2 Type II and ISO 27001 on its trust page³.

Limits

The free Basic plan allows 10 questions per survey and limits how many responses you can view¹.
Single sign-on, API access and a choice of EU data center are Enterprise-only².
Block randomization, white-label surveys and crosstabs start on Premier^1,2.
Responses over the plan limit cost extra on paid plans¹.

What SurveyMonkey says

Vendor claims. We show them, but they earn no points.

SurveyMonkey says it has held SOC 2 certification since 2021 and ISO 27001 certification since 2019³.

Other survey tools

1
LimeSurveyResearchers who want open-source code, EU hosting and detailed survey logic
80/100
$26.38/mocheapest paid plan
2
AlchemerResearchers who need complex logic and exports for a small team
79/100
$26.25/mocheapest paid plan
4
QuestionProResearchers who want deep analysis tools and EU or SSO options
74/100
$99/mocheapest paid plan
5
SurveySparrowSolo creators and small teams who want logic on a low-priced plan
72/100
$19/mocheapest paid plan

SurveyMonkey vs LimeSurvey · SurveyMonkey vs Alchemer · All 12 survey tools

Sources

SurveyMonkey pricing for individuals, SurveyMonkey. Accessed 8 Oct 2026.
SurveyMonkey plan comparison for teams and Enterprise, SurveyMonkey. Accessed 8 Oct 2026.
SurveyMonkey Trust Center, SurveyMonkey. Accessed 8 Oct 2026.
SurveyMonkey GDPR compliance, SurveyMonkey. Accessed 8 Oct 2026.
Accessibility, SurveyMonkey Help Center. Accessed 8 Oct 2026.

Website: www.surveymonkey.com · Markdown version · We are not affiliated with SurveyMonkey.