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chatbot builder · Botpress

Botpress

Visual agent builder with a hard-capped free plan and a SOC 2 Type II listing.

69/100

#2 of 12 chatbot builders
Facts checked 9 Oct 2026

In short

Botpress suits teams that want a drag-and-drop builder, knowledge from their own website and files, and an HTTP Chat API4,5,6. The free plan is capped at 100 conversations, and the first plan with 1,000 or more conversations is Team at $750 a month1. Voice is listed only on the quote-only Enterprise plan1.

Best for: Teams that want a visual builder with an HTTP API and many channels.

Where the points come from

Channels18 of 18
Building19 of 19
Running it18 of 18
Trust8 of 11
Price6 of 14
Independent testing0 of 20

Channels 18 of 18 points

RuleWhat is publishedPoints
ChannelsWebsite chat widget, WhatsApp, Facebook Messenger, Instagram, Telegram, Voice or phone, Slack or Microsoft TeamsDocs list Webchat, Messenger, Instagram, Telegram, WhatsApp, Slack and Teams2,3; pricing lists a voice channel under Enterprise1.14 / 14
Chat APIYesChat API: an HTTP API to chat with your bot; createMessage and listMessages, events by webhook or SSE4.4 / 4

Building 19 of 19 points

RuleWhat is publishedPoints
No-code builderYesStudio is described as a visual, drag-and-drop interface with workflows, nodes and cards5.6 / 6
Answers from your own contentYesKnowledge bases crawl websites and take PDF, DOC, TXT, HTML and Markdown files; Plus and Team list vector storage6,1.9 / 9
Calls other systemsYesIntegrations include a Webhook guide and Zapier, and cards can run code3,5.4 / 4

Running it 18 of 18 points

RuleWhat is publishedPoints
Handoff to a humanYesDocs say a handoff opens a ticket in an inbox and needs a Plus plan or higher; Team lists routing12,7,1.8 / 8
Built-in analyticsYesDashboard shows sessions, users and messages; Team adds custom events such as 'Successful resolution'8.6 / 6
Remove vendor brandingYesPlus, $150 a month billed yearly, lists a white-label web chat widget1.4 / 4

Trust 8 of 11 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesTrust centre lists 'SOC 2 Type 2' and a SOC 2 Type II attestation confirmation document10.6 / 6
Open sourceNot publishedThe repository is MIT-licensed and holds integrations, CLI and SDK; the Studio builder is not listed11.0 / 3
Data processing agreementYesA Data Processing Agreement is published on the legal page, last updated 2024-11-219.2 / 2

Price 6 of 14 points

RuleWhat is publishedPoints
Free planYesFree plan: 100 conversations a month, 3 seats and 3 AI agents, with no overages1.5 / 5
Price for 1,000 conversations$750/moTeam, $750 a month billed yearly, includes 1,500 conversations; Plus covers only 2501.1 / 9

Independent testing 0 of 20 points

RuleWhat is publishedPoints
G2 AI CX evaluationNot testedG2 did not include it in the October 2026 test13. Not on G2's leaderboard.0 / 20

The rule behind each line: how we score chatbot builders.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Free3 seats, 3 AI agentsFree1$0100 conversations a month, no overages
Plus3 seats, unlimited AI agents$150/month, billed yearly1$150250 conversations; $25 AI usage; white-label web chat
TeamUnlimited seats and AI agents$750/month, billed yearly1$7501,500 conversations; $150 AI usage; team analytics
EnterpriseLarge teamsCustom1QuoteAdds a voice channel and uptime SLA

Prices shown are the annual-billing rate; the page offers a monthly toggle but shows no monthly-billed figures1. Extra conversation packs cost more and are not counted.

Strengths

  • Knowledge bases accept website crawls and PDF, DOC, TXT, HTML and Markdown files6.
  • A documented HTTP Chat API sends and lists messages, with events over webhooks or Server-Sent Events4.
  • A published data processing agreement is on the legal page9.
  • Plus removes Botpress branding from the chat widget1.

Limits

  • Reaching 1,000 conversations a month costs $750 a month on Team1.
  • The free plan is hard-capped at 100 conversations, with no top-ups1.
  • Default analytics charts cover sessions, users and messages; custom outcome boards need Team or Enterprise8.
  • Voice is listed only on the quote-only Enterprise plan1.

Other chatbot builders

  1. 1
    TidioSmall teams that want a no-code bot, an AI agent and one inbox
    82/100
    Not publishedprice for 1,000 conversations
  2. 3
    TypebotDevelopers and small teams who want a low-cost, flexible flow builder
    65/100
    $39/moprice for 1,000 conversations
  3. 4
    Microsoft Copilot StudioOrganisations already on Microsoft 365 and Azure
    62/100
    $200/moprice for 1,000 conversations
  4. 5
    ChatlingSmall teams that want a low-priced bot with a flow builder, human handoff and a free plan to start
    61/100
    $20.83/moprice for 1,000 conversations

Botpress vs Tidio · Botpress vs Typebot · All 12 chatbot builders

Sources

  1. Botpress pricing, Botpress. Accessed 9 Oct 2026.
  2. Botpress home page, Botpress. Accessed 9 Oct 2026.
  3. Integrations introduction, Botpress docs. Accessed 9 Oct 2026.
  4. Chat API introduction, Botpress docs. Accessed 9 Oct 2026.
  5. Botpress Studio introduction, Botpress docs. Accessed 9 Oct 2026.
  6. Knowledge base: add sources, Botpress docs. Accessed 9 Oct 2026.
  7. Human handoff, Botpress. Accessed 9 Oct 2026.
  8. Analytics lesson, Botpress Academy. Accessed 9 Oct 2026.
  9. Data Processing Agreement, Botpress. Accessed 9 Oct 2026.
  10. Botpress Trust Center, Botpress. Accessed 9 Oct 2026.
  11. botpress/botpress, GitHub. Accessed 9 Oct 2026.
  12. Configure human handoff, Botpress docs. Accessed 9 Oct 2026.
  13. AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: botpress.com · Markdown version · We are not affiliated with Botpress.