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chatbot builder · Chatling

Chatling

Chatbot and AI agent builder with a free plan and paid plans from $21 a month billed yearly.

61/100

#5 of 12 chatbot builders
Facts checked 9 Oct 2026

In short

Chatling suits small teams that want a low-priced bot with a free plan, a visual flow builder and handoff to a person1,4,5. Starter covers the API and analytics for $21 a month on yearly billing1. The catch: its home and pricing pages name no SOC 2 or ISO 27001 report, and routing of handed-off chats starts at Growth1,2.

Best for: Small teams that want a low-priced bot with a flow builder, human handoff and a free plan to start.

Where the points come from

Channels14 of 18
Building19 of 19
Running it12 of 18
Trust2 of 11
Price14 of 14
Independent testing0 of 20

Channels 14 of 18 points

RuleWhat is publishedPoints
ChannelsWebsite chat widget, WhatsApp, Facebook Messenger, Instagram, TelegramHome page says to deploy agents on web, WhatsApp, Instagram, Telegram and Messenger2; docs cover WhatsApp and Instagram3.10 / 14
Chat APIYesAPI endpoint sends a user message to the knowledge-base AI and returns the reply; pricing lists API access from Starter6,1.4 / 4

Building 19 of 19 points

RuleWhat is publishedPoints
No-code builderYesThe Builder is a visual canvas where you add and connect blocks to form the conversation flow4.6 / 6
Answers from your own contentYesAuto-syncs your website, docs and help centre into the knowledge base; the free and paid plans include it2,1.9 / 9
Calls other systemsYesThe HTTP Request action lets the agent call external APIs and services during the chat; no beta label shown7.4 / 4

Running it 12 of 18 points

RuleWhat is publishedPoints
Handoff to a humanYesHanded-off conversations are flagged for a team member to reply from Conversations; Growth and Scale add routing5,1.8 / 8
Built-in analyticsNot publishedPricing says Starter and above can view detailed analytics, but the pricing and home pages do not list conversation counts or outcomes1,2.0 / 6
Remove vendor brandingYesScale includes branding removal; any plan can add it for $35 a month1.4 / 4

Trust 2 of 11 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001Not publishedNot found on the vendor's home or pricing pages1,2.0 / 6
Open sourceNot publishedNot published on the vendor's home or pricing pages1,2.0 / 3
Data processing agreementYesChatling publishes its data processing agreement as part of the Terms of Service8.2 / 2

Price 14 of 14 points

RuleWhat is publishedPoints
Free planYesFree plan launches one AI agent on the web channel with 200 AI credits a month1.5 / 5
Price for 1,000 conversations$20.83/moStarter, $250 a year billed yearly; chats are unlimited and it includes 1,750 AI credits a month1.9 / 9

Independent testing 0 of 20 points

RuleWhat is publishedPoints
G2 AI CX evaluationNot testedG2 did not include it in the October 2026 test10. Not on G2's leaderboard.0 / 20

The rule behind each line: how we score chatbot builders.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
FreeTrying it outFree1$0200 AI credits a month, 1 agent, 1 seat, web channel only
StarterSmall teams$21/month billed yearly ($25 monthly)1$20.831,750 AI credits a month, analytics and API access
GrowthGrowing teams$63/month billed yearly ($75 monthly)1$636,000 AI credits a month, round-robin handoff routing
ScaleLarger teams$246/month billed yearly ($295 monthly)1$24635,000 AI credits a month, branding removal included

Any plan can remove the branding for $35 a month; Growth and Scale can add a custom domain for $10 a month each1.

Strengths

  • Free plan lets you launch one agent on the web channel1.
  • Names five channels: website, WhatsApp, Instagram, Telegram and Messenger2.
  • Visual builder with a canvas where you connect blocks into a conversation flow4.
  • A human can take over a handed-off conversation, with an AI summary5.
  • The API can send a message to the knowledge-base bot and return its reply6.

Limits

  • The home and pricing pages name no SOC 2 or ISO 27001 report1,2.
  • Round-robin routing of handed-off chats is only on Growth and Scale1.
  • Branding removal needs Scale or a $35 a month add-on1.
  • The Instagram integration is available for AI agents only, not chatbots9.

Other chatbot builders

  1. 1
    TidioSmall teams that want a no-code bot, an AI agent and one inbox
    82/100
    Not publishedprice for 1,000 conversations
  2. 2
    BotpressTeams that want a visual builder with an HTTP API and many channels
    69/100
    $750/moprice for 1,000 conversations
  3. 3
    TypebotDevelopers and small teams who want a low-cost, flexible flow builder
    65/100
    $39/moprice for 1,000 conversations
  4. 4
    Microsoft Copilot StudioOrganisations already on Microsoft 365 and Azure
    62/100
    $200/moprice for 1,000 conversations

All 12 chatbot builders

Sources

  1. Chatling pricing, Chatling. Accessed 9 Oct 2026.
  2. Chatling home page, Chatling. Accessed 9 Oct 2026.
  3. Chatling documentation index, Chatling. Accessed 9 Oct 2026.
  4. Chatbot Builder introduction, Chatling. Accessed 9 Oct 2026.
  5. Set up handoff for AI Agent, Chatling. Accessed 9 Oct 2026.
  6. Chat with Knowledge Base AI, Chatling. Accessed 9 Oct 2026.
  7. HTTP Request (AI Agent), Chatling. Accessed 9 Oct 2026.
  8. Chatling Data Processing Agreement, Chatling. Accessed 9 Oct 2026.
  9. Instagram integration, Chatling. Accessed 9 Oct 2026.
  10. AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: chatling.ai · Markdown version · We are not affiliated with Chatling.