saasrankedSoftware, ranked on the facts

live chat tool · HelpCrunch

HelpCrunch

Live chat with a shared inbox, chatbots, popups and email campaigns, priced by team members.

58/100

#11 of 12 live chat tools
Facts checked 9 Oct 2026

In short

HelpCrunch suits small teams that want chat, email and messenger conversations in one inbox, with API and webhook documentation3,5,9. Basic covers 3 team members for $36 a month on yearly billing2. The catch: no free plan, and assignment rules, branding removal and AI agents need Pro1,6,12,16. SOC 2, a DPA and two-factor sign-in are not published5,9.

Best for: Small teams that want chat, email and messengers in one inbox.

Where the points come from

Price9 of 20
Chat handling16 of 21
Visitors5 of 13
Apps and channels12 of 14
Data and trust0 of 14
Connections16 of 18

Price 9 of 20 points

RuleWhat is publishedPoints
Free planNoThe pricing page lists Basic, PRO and Unlimited plus a free 14-day trial; no free plan1.0 / 8
Cost for 3 agents$36/moBasic for 3 team members: $36 a month billed yearly ($45 billed monthly)2.9 / 12

Chat handling 16 of 21 points

RuleWhat is publishedPoints
Chat history keptNot publishedNot published on the vendor's pages1,2.0 / 5
Shared saved repliesYesSaved responses let everyone on the team use the same reply with their own name7.4 / 4
Routing rulesYesAssignment rules automatically route chats to a department or agent; Pro and Enterprise plans6.8 / 8
Offline message formYesWhen no agent is online the widget switches to offline mode and visitors can leave messages for the team; the pre-chat form can become an after-hours form14,15.4 / 4

Visitors 5 of 13 points

RuleWhat is publishedPoints
Visitor location shownNot publishedNot published; the docs on user data do not mention visitor country or city10.0 / 3
Live visitor listNot publishedNot published; docs show an online indicator in the inbox and contacts, not a live visitor list11.0 / 5
Proactive chat invitationsYesProactive auto messages can fire on time on page or the current page URL8.5 / 5

Apps and channels 12 of 14 points

RuleWhat is publishedPoints
Agent appsiOS app, Android appThe mobile page links the HelpCrunch Inbox app on the App Store and the agent app on Google Play4.4 / 6
Other channels in the inboxEmail, WhatsApp, Facebook Messenger, InstagramHome page unites email and messengers in one dashboard; integrations page lists WhatsApp, Messenger and Instagram DMs3,5.8 / 8

Data and trust 0 of 14 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001Not publishedNot published on the vendor's pages5,9.0 / 6
Data processing agreementNot publishedNot published on the vendor's pages5,9.0 / 4
Two-factor sign-in for agentsNot publishedNot published on the vendor's pages9.0 / 4

Connections 16 of 18 points

RuleWhat is publishedPoints
Named integrationsShopify, WordPress, Zapier, SlackThe integrations page lists Shopify, WordPress, Zapier and Slack; WooCommerce and Wix are not listed3.4 / 6
Public API or webhooksYesThe docs list a REST API, a JavaScript API and webhooks9.4 / 4
Remove vendor brandingYesThe tariff data shows white label off on Basic and on for Pro and Unlimited2,12,13.3 / 3
AI agent for chatYesPro and Unlimited include AI agents, not Basic; the chatbot page shows an AI chatbot in the widget16,17.5 / 5

The rule behind each line: how we score live chat tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
BasicPer team member$12/member/month billed yearly2$12$15 billed monthly; 3 members $36 yearly; no branding removal
ProPer team member$20/member/month billed yearly12,6,18$20$25 billed monthly; adds assignment rules, branding removal, WhatsApp, AI agents
UnlimitedUnlimited team members$495/month billed yearly13$495$620 billed monthly; priced with 50,000 emails a month

Prices come from the tariff data the pricing page loads. The page offers a monthly and a yearly toggle with yearly saving 20%1,2.

Strengths

  • Basic for 3 team members is $36 a month billed yearly2.
  • Email, WhatsApp, Facebook Messenger and Instagram feed one inbox3,5.
  • Proactive chat messages can start after a set time on page or on chosen URLs8.
  • REST API, JavaScript API and webhook documentation are published9.
  • Visitors can leave a message through the widget when no agent is online14.

Limits

  • No free plan; the pricing page offers a 14-day trial1.
  • Assignment rules are available only on Pro and Enterprise plans6.
  • Branding removal is not on Basic; it starts with Pro2,12.
  • AI agents are not on Basic; Pro and Unlimited include a monthly AI limit, with extra packs sold on top16.
  • No Windows agent app is listed4.

Other live chat tools

  1. 1
    TidioSmall shops that want a free start and many agent seats
    88/100
    $24.17/mocost for 3 agents
  2. 2
    Zoho SalesIQSmall teams that want to see who is on the site and chat with them
    85/100
    $21/mocost for 3 agents
  3. 3
    LiveChatSmall support teams that want routing and agent apps and can pay per seat
    80/100
    $57/mocost for 3 agents
  4. 4
    CrispSmall teams that want flat workspace pricing and a shared inbox
    78/100
    $45/mocost for 3 agents

All 12 live chat tools

Sources

  1. HelpCrunch pricing, HelpCrunch. Accessed 9 Oct 2026.
  2. HelpCrunch tariff data loaded by the pricing page, HelpCrunch. Accessed 9 Oct 2026.
  3. HelpCrunch integrations, HelpCrunch. Accessed 9 Oct 2026.
  4. HelpCrunch mobile live chat, HelpCrunch. Accessed 9 Oct 2026.
  5. HelpCrunch home page, HelpCrunch. Accessed 9 Oct 2026.
  6. Assignment rules, HelpCrunch Docs. Accessed 9 Oct 2026.
  7. Use saved responses in chat, HelpCrunch Docs. Accessed 9 Oct 2026.
  8. Proactive chat auto messages, HelpCrunch Docs. Accessed 9 Oct 2026.
  9. HelpCrunch documentation, HelpCrunch Docs. Accessed 9 Oct 2026.
  10. Track user data, HelpCrunch Docs. Accessed 9 Oct 2026.
  11. See user online status in chat, HelpCrunch Docs. Accessed 9 Oct 2026.
  12. HelpCrunch tariff data, Pro plan, HelpCrunch. Accessed 9 Oct 2026.
  13. HelpCrunch tariff data, Unlimited plan, HelpCrunch. Accessed 9 Oct 2026.
  14. Online and offline modes, HelpCrunch Docs. Accessed 9 Oct 2026.
  15. HelpCrunch advanced chat tools, HelpCrunch. Accessed 9 Oct 2026.
  16. AI agents pricing and limits, HelpCrunch Docs. Accessed 9 Oct 2026.
  17. HelpCrunch chatbot, HelpCrunch. Accessed 9 Oct 2026.
  18. WhatsApp integration, HelpCrunch Docs. Accessed 9 Oct 2026.

Website: helpcrunch.com · Markdown version · We are not affiliated with HelpCrunch.