Price14 of 18
Channels and integrations6 of 18
What it learns from4 of 6
Actions and control16 of 24
Data protection10 of 14
Independent testing0 of 20
AI customer service agent · Helply
Helply
Support platform with its own inbox and AI agents, billed in credits with unlimited users on every plan.
In short
- Credit plans start at $49 a month for 500 credits; annual billing takes 15% off1.
- The vendor says one conversation uses about 4 credits for consumer support and about 7 for business support1.
- A 14-day trial with 1,000 credits needs no card1.
- Every plan includes unlimited users1.
- The agent answers on email, live chat and WhatsApp10,11,12, and Helply holds a SOC 2 Type II report3.
Helply suits teams that are happy to use its inbox and want a bill that follows AI work, not headcount1,13. For 500 consumer-style conversations the 2,000-credit block costs $118 a month on yearly billing, and a trial needs no card1. The catches: the agent is part of Helply's own help desk, cost depends on how many credits each conversation uses, and the pages describe no test mode or change history1,4,7,13.
Best for: Teams that will move their support inbox to Helply and want to pay for AI work, not seats.
Where the points come from
Price 14 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Free plan or free trial | trialFAQ: 14 days with 1,000 credits and no card1. | 2 / 3 |
| Cost of 500 AI resolutions a month | $118/moPricing page: about 4 credits per consumer conversation, so the 2,000-credit block, $139 monthly or $118 billed yearly1. | 12 / 12 |
| Pay only for resolved conversations | NoCredits are priced by task complexity; the pricing page contrasts its model with per-resolution pricing1. | 0 / 3 |
Channels and integrations 6 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Channels the agent answers on | Email, Live chat, WhatsAppIntegration FAQs say agents can respond on email, the chat widget and WhatsApp for supported setups10,11,12. | 6 / 12 |
| Sold without the vendor’s own help desk | NoDescribed as a complete support platform with its own inbox; Zendesk appears only as a migration path2,13. | 0 / 2 |
| Works with named help desks | NoneZendesk and Freshdesk are migration sources; Salesforce and HubSpot are CRM integrations, not Service Cloud or Service Hub2,13,15. | 0 / 4 |
What it learns from 4 of 6 points
| Rule | What is published | Points |
|---|---|---|
| What it learns from | Help centre or website, Past conversations or ticketsKnowledge base is a trusted source for the agents, and existing support content can be brought in6. Not published on the vendor's knowledge base page6. Knowledge agent learns from resolved tickets; Training uses real customer interactions to improve the agent2,7. | 4 / 6 |
Actions and control 16 of 24 points
| Rule | What is published | Points |
|---|---|---|
| Takes actions in connected systems | YesTools enable actions such as an approved billing operation; custom APIs can be connected8. | 7 / 7 |
| Hands over to a human | YesA teammate takes over with the conversation, investigation and customer history available5. | 3 / 3 |
| Guardrails on answers | YesGuidelines define what agents handle alone and when they must stop and involve a human4. | 3 / 3 |
| Test before going live | Not publishedNot published on the vendor's guidelines or training pages4,7. | 0 / 5 |
| Versioning or approval of changes | Not publishedNot published on the vendor's guidelines or training pages4,7. | 0 / 3 |
| Reporting on the agent | YesAnalytics show what agents resolve automatically, where they need a person and which requests cause escalations9. | 3 / 3 |
Data protection 10 of 14 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesTrust page: Helply maintains a SOC 2 Type II report3. | 6 / 6 |
| HIPAA agreement | Not publishedNot published on the vendor's trust page3. | 0 / 2 |
| GDPR data processing agreement | YesTrust page says a data processing agreement is available on request3. | 2 / 2 |
| Choice of data region | Not publishedNot published on the vendor's trust page, which says hosting regions are documented in its Trust Center3. | 0 / 2 |
| Customer data not used to train models | YesTrust page: customer data sent to AI providers is never used to train their models3. | 2 / 2 |
Independent testing 0 of 20 points
| Rule | What is published | Points |
|---|---|---|
| G2 AI CX evaluation | Not testedG2 did not include it in the October 2026 test16. | 0 / 20 |
The rule behind each line: how we score AI customer service agents.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Credits, 500-credit blockUnlimited users | $49/month1 | $49 | Annual billing takes 15% off |
| Credits, 2,000-credit block, yearlyUnlimited users | $118/month1 | $118 | $139 a month on monthly billing |
| VolumeOver 32,000 credits a month | Talk to sales1 | Quote |
At about 7 credits per business-support conversation, 500 conversations need the 4,000-credit block, $249 a month or $212 on yearly billing1. Credit counts are the vendor's estimates and vary with the work the agent does1.
Strengths
- 14-day trial with 1,000 credits and no card1.
- Unlimited users on every plan, so adding staff does not change the bill1.
- Escalation passes the conversation, investigation and customer history to a teammate5.
- Names a SOC 2 Type II report and says provider models never train on customer data3.
- Agents can run approved actions such as refunds and connect to your own APIs2,8.
Limits
- Sold as a full help desk, not an add-on for another help desk; Zendesk and Freshdesk appear only as migration sources2,13.
- Credits are spent per AI action, so cost at a set volume depends on the conversation type1.
- No preview, test mode or version history for the agent is described4,7.
- SMS and phone are described as customer history and context, not as channels the agent answers on14.
- No HIPAA agreement or data region choice is stated3.
What Helply says
Vendor claims. We show them, but they earn no points.
- Helply says 32,000 credits is roughly 4,500 business-support or 9,000 consumer-support conversations a month1.
Other AI customer service agents
- 1
Lyro AI AgentSmall stores that want a priced-by-conversation AI agent71/100$291.67/mocost of 500 AI resolutions a month - 2
Fini AITeams that want per-resolution billing and the agent working inside their existing help desk65/100$370.83/mocost of 500 AI resolutions a month - 3
Fin AI AgentTeams that already run a help desk and want to pay per outcome62/100$495/mocost of 500 AI resolutions a month - 4
Freddy AI AgentTeams on Freshdesk who want an AI agent inside their help desk61/100$264/mocost of 500 AI resolutions a month
Sources
- Helply pricing, Helply. Accessed 9 Oct 2026.
- Helply home page, Helply. Accessed 9 Oct 2026.
- Helply trust, Helply. Accessed 9 Oct 2026.
- Guidelines, Helply. Accessed 9 Oct 2026.
- Escalation, Helply. Accessed 9 Oct 2026.
- Knowledge base, Helply. Accessed 9 Oct 2026.
- Training, Helply. Accessed 9 Oct 2026.
- Tools, Helply. Accessed 9 Oct 2026.
- Analytics, Helply. Accessed 9 Oct 2026.
- WhatsApp integration, Helply. Accessed 9 Oct 2026.
- Email integration, Helply. Accessed 9 Oct 2026.
- Chat widget integration, Helply. Accessed 9 Oct 2026.
- Helply vs. Zendesk, Helply. Accessed 9 Oct 2026.
- Phone and SMS integration, Helply. Accessed 9 Oct 2026.
- Salesforce integration, Helply. Accessed 9 Oct 2026.
- AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.
Website: helply.com · Markdown version · We are not affiliated with Helply.