saasrankedSoftware, ranked on the facts

customer feedback tool · UserJot

UserJot

Feedback boards, roadmap, changelog and widget with a free plan that has unlimited users and posts.

73/100

#6 of 10 customer feedback tools
Facts checked 9 Oct 2026

In short

UserJot suits small teams that want a capped but usable free board with a roadmap, changelog and widget1,4. Merging duplicates moves their votes to the original request6. The catch is a short integration list, with Slack the only one of the five tools we count, and no named SOC 2 or ISO 27001 certification5,13.

Best for: Small SaaS teams that want a free board, roadmap and widget.

Where the points come from

Collect and vote21 of 24
Roadmap and updates17 of 17
Connections7 of 19
Security and data5 of 15
Price23 of 25

Collect and vote 21 of 24 points

RuleWhat is publishedPoints
Public board with votingYesCustomers post ideas and vote; the board is on every plan, and the home page lists feedback boards with voting1,3,2.8 / 8
In-app widgetYesThe widget is added with two script tags and is on every plan, including Free4.6 / 6
Board on your own domainYesCustom domains are available on the Starter and Professional plans9.3 / 3
Merge duplicate requestsYesMerging moves a duplicate's votes to the main request; someone who voted on both counts once6.4 / 4
Requests tied to customersNot publishedNot published on the vendor's identify docs or API reference; no filter by customer trait or revenue is shown12,11.0 / 3

Roadmap and updates 17 of 17 points

RuleWhat is publishedPoints
Public roadmapYesPublic roadmap is included on Free, Starter and Professional1.8 / 8
Public changelogYesEach post goes on a public updates page; the changelog is on the Free plan10,1.6 / 6
Notify votersYesVoters follow a request automatically and get an email when it is marked complete8,10.3 / 3

Connections 7 of 19 points

RuleWhat is publishedPoints
Named integrationsSlackSlack page: add-on on Starter and Professional. It names none of Jira, Zapier, Intercom or Zendesk; pricing gives 1 integration on Starter5,1.2 / 10
Public APIYesA REST API reference and OpenAPI spec cover creating and reading requests; the plan is not stated11.5 / 5
Export feedbackNot publishedNot published on the vendor's import page; it covers only importing data14.0 / 4

Security and data 5 of 15 points

RuleWhat is publishedPoints
Single sign-onYesJWT single sign-on signed with HS256; board login modes need the Professional plan7.5 / 5
SOC 2 Type II or ISO 27001Not publishedNot published on the vendor's privacy page13.0 / 7
Open sourceNot publishedNot published on the vendor's feature page3.0 / 3

Price 23 of 25 points

RuleWhat is publishedPoints
Free planYesFree, forever, with 2 boards, 3 team members, public roadmap and changelog; the feature page says customers post and vote on a public board1,3.10 / 10
Cheapest paid plan$29/moStarter, $29 a month; the page shows monthly prices only1.8 / 10
Prices publishedYesFree, Starter and Professional all show a price; there is no quote-only tier1.5 / 5

The rule behind each line: how we score customer feedback tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Free3 team members, 2 boardsFree1,4$0Unlimited posts and users, roadmap, changelog, widget
StarterUnlimited team members, 5 boards$29/month1$29Adds custom domain, private boards, one integration
ProfessionalUnlimited team members and boards$59/month1$59Adds single sign-on, unlimited integrations, branding removal

The pricing page shows monthly prices only and gives no annual amounts1. Starter and Professional include a 14-day trial on the first subscription1.

Strengths

  • Free plan does not expire and includes the voting board, roadmap and changelog1,4.
  • Merging a duplicate moves its votes to the original, and a person who voted on both counts once6.
  • Voters get an email when a request they voted on is marked complete10.
  • A REST API with an OpenAPI specification lets you create, read and update requests11.
  • Prices for all three plans are shown on the pricing page1.

Limits

  • The Free plan has no integrations and allows 2 boards and 3 team members1,5.
  • Starter includes one integration and unlimited integrations need Professional; Jira, Zapier, Intercom and Zendesk are not named on the Slack page1,5.
  • Single sign-on uses signed JWT tokens and needs the Professional plan7.
  • No SOC 2 or ISO 27001 certification is named on its privacy page13.
  • Data is housed primarily in the United States13.

Other customer feedback tools

  1. 1
    FeaturebaseTeams that want feedback, changelog and a help desk in one product
    95/100
    $29/mocheapest paid plan
  2. 2
    SleekplanSmall teams that want a free voting board and a cheap step up to roadmap and API
    88/100
    $13/mocheapest paid plan
  3. 3
    CannyProduct teams that want a voting board with many integrations
    82/100
    $79/mocheapest paid plan
  4. 4
    UpvotySmall product teams that want a low-cost board with Jira and Slack links
    78/100
    $15/mocheapest paid plan

All 10 customer feedback tools

Sources

  1. UserJot pricing, UserJot. Accessed 9 Oct 2026.
  2. UserJot home page, UserJot. Accessed 9 Oct 2026.
  3. Feature request software, UserJot. Accessed 9 Oct 2026.
  4. In-app feedback widget, UserJot. Accessed 9 Oct 2026.
  5. UserJot Slack integration, UserJot. Accessed 9 Oct 2026.
  6. Merge duplicates, UserJot. Accessed 9 Oct 2026.
  7. Single sign-on, UserJot. Accessed 9 Oct 2026.
  8. Notify subscribers, UserJot. Accessed 9 Oct 2026.
  9. Custom domain, UserJot. Accessed 9 Oct 2026.
  10. Product changelog, UserJot. Accessed 9 Oct 2026.
  11. UserJot REST API OpenAPI specification, UserJot. Accessed 9 Oct 2026.
  12. Widget v3: identify users, UserJot. Accessed 9 Oct 2026.
  13. UserJot privacy policy, UserJot. Accessed 9 Oct 2026.
  14. Import data, UserJot. Accessed 9 Oct 2026.

Website: userjot.com · Markdown version · We are not affiliated with UserJot.