saasrankedSoftware, ranked on the facts

chatbot builder · Voiceflow Inc.

Voiceflow

Visual builder for chat and voice agents, with a knowledge base, API steps and handoff to contact-centre tools.

51/100

#9 of 12 chatbot builders
Facts checked 9 Oct 2026

In short

Voiceflow suits teams that want a visual builder with a knowledge base, API steps and handoff to contact-centre tools, on web chat, WhatsApp and phone3,4,6,7. Plan prices are not public, so you cannot compare cost without contacting sales1. The catch: the Free plan is a one-time credit grant that the docs call unsuitable for production2.

Best for: Teams that want to design chat and phone agents visually and connect them to a contact-centre or help desk tool.

Where the points come from

Channels10 of 18
Building19 of 19
Running it14 of 18
Trust8 of 11
Price0 of 14
Independent testing0 of 20

Channels 10 of 18 points

RuleWhat is publishedPoints
ChannelsWebsite chat widget, WhatsApp, Voice or phoneHome page and chatbot page name web chat, WhatsApp and phone. Telegram, Messenger, Instagram, Slack and Teams are not named on them3,4.6 / 14
Chat APIYesConversations API: PUT /v1/stable/conversation/{userID} advances a chat by one turn and returns the agent's reply9.4 / 4

Building 19 of 19 points

RuleWhat is publishedPoints
No-code builderYesPlatform overview describes visually creating agents with workflows, steps and a knowledge base12.6 / 6
Answers from your own contentYesKnowledge base imports URLs, sitemaps, PDF, text and Word files and Zendesk articles; docs show no plan limit or beta label7.9 / 9
Calls other systemsYesThe API step makes HTTP requests to outside services during a conversation13.4 / 4

Running it 14 of 18 points

RuleWhat is publishedPoints
Handoff to a humanYesHandoff step passes chats to Genesys, Ujet, Kustomer, Dixa or Zendesk. Docs name no plan limit6.8 / 8
Built-in analyticsYesDashboard counts chats and resolved conversations and charts outcomes: Resolved, Ticket created, Unresolved, Abandoned, Unrelated8.6 / 6
Remove vendor brandingNoBusiness customers can disable branding5, but no plan price is published, so the rule is not met1.0 / 4

Trust 8 of 11 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesSecurity page lists SOC 2 Type II and ISO 27001; its compliance pages say "SOC 2 Type II compliant" and "ISO/IEC 27001:2022 certified"10,15,16.6 / 6
Open sourceNot publishedGitHub organisation shows a CLI under Apache-2.0 and libraries, but no repository for the builder itself14.0 / 3
Data processing agreementYesA Data Processing Addendum is published under Voiceflow's legal pages11.2 / 2

Price 0 of 14 points

RuleWhat is publishedPoints
Free planNoFree plan is a one-time credit grant that does not renew and is described as unsuitable for production2.0 / 5
Price for 1,000 conversationsNot publishedNo plan prices are published; the pricing page offers a demo or pricing request1.0 / 9

Independent testing 0 of 20 points

RuleWhat is publishedPoints
G2 AI CX evaluationNot testedG2 did not include it in the October 2026 test17. Not on G2's leaderboard.0 / 20

The rule behind each line: how we score chatbot builders.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
FreeTrying outFree2$0Limited features; one-time credit grant that does not renew
ProIndividual buildersPrice not published2QuoteAll LLM models and a higher agent limit than Free
BusinessGrowing teamsPrice not published2,5QuoteAdds LLM fallback models, priority support and branding removal
EnterpriseLarge organisationsQuote2QuoteSingle sign-on, private cloud hosting, custom credits

Neither the pricing page nor the billing docs list a price; the docs point to the Plans tab inside the dashboard1,2.

Strengths

  • Knowledge base imports web pages, sitemaps, PDF, text and Word files, and Zendesk articles7.
  • Live agent handoff connects to Genesys, Ujet, Kustomer, Dixa and Zendesk6.
  • Analytics dashboard shows resolved conversations, users and an outcome chart8.
  • Names SOC 2 Type II and ISO 27001, and publishes a data processing addendum10,11,15,16.
  • A documented Conversations API advances a chat one turn at a time9.

Limits

  • No plan prices on the pricing page or in the billing docs1,2.
  • The Free plan has a one-time credit grant that does not renew and is not meant for production2.
  • Removing Voiceflow branding needs a Business plan, with no published price5.
  • Telegram, Messenger, Instagram, Slack and Teams are not named as channels3,4.
  • Docs do not say whether handoff is limited to certain plans6.

What Voiceflow Inc. says

Vendor claims. We show them, but they earn no points.

  • Voiceflow says one agent can serve web, app, WhatsApp, SMS and voice customers3.

Other chatbot builders

  1. 1
    TidioSmall teams that want a no-code bot, an AI agent and one inbox
    82/100
    Not publishedprice for 1,000 conversations
  2. 2
    BotpressTeams that want a visual builder with an HTTP API and many channels
    69/100
    $750/moprice for 1,000 conversations
  3. 3
    TypebotDevelopers and small teams who want a low-cost, flexible flow builder
    65/100
    $39/moprice for 1,000 conversations
  4. 4
    Microsoft Copilot StudioOrganisations already on Microsoft 365 and Azure
    62/100
    $200/moprice for 1,000 conversations

All 12 chatbot builders

Sources

  1. Voiceflow pricing, Voiceflow. Accessed 9 Oct 2026.
  2. Billing overview, Voiceflow. Accessed 9 Oct 2026.
  3. Voiceflow home page, Voiceflow. Accessed 9 Oct 2026.
  4. AI chatbot platform for websites and support, Voiceflow. Accessed 9 Oct 2026.
  5. Embedding the chat widget, Voiceflow. Accessed 9 Oct 2026.
  6. Live agent handoff, Voiceflow. Accessed 9 Oct 2026.
  7. Importing data sources, Voiceflow. Accessed 9 Oct 2026.
  8. Analytics dashboard, Voiceflow. Accessed 9 Oct 2026.
  9. Send a conversation turn, Voiceflow. Accessed 9 Oct 2026.
  10. Voiceflow security, Voiceflow. Accessed 9 Oct 2026.
  11. Data Processing Addendum, Voiceflow. Accessed 9 Oct 2026.
  12. Platform overview, Voiceflow. Accessed 9 Oct 2026.
  13. API step, Voiceflow. Accessed 9 Oct 2026.
  14. Voiceflow repositories, GitHub. Accessed 9 Oct 2026.
  15. SOC 2 compliance, Voiceflow. Accessed 9 Oct 2026.
  16. ISO 27001 compliance, Voiceflow. Accessed 9 Oct 2026.
  17. AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: www.voiceflow.com · Markdown version · We are not affiliated with Voiceflow Inc..