Channels16 of 18
Building13 of 19
Running it18 of 18
Trust8 of 11
Price5 of 14
Independent testing0 of 20
chatbot builder · Chatbase Inc.
Chatbase
Builder for AI support agents that answer from your own documents and sites, with chat, WhatsApp, Instagram and phone channels.
In short
- The first plan that covers 1,000 message credits is Standard: $150 a month, or $120 a month billed yearly, for 4,000 credits1.
- Free gives 50 credits and 1 agent; Hobby costs $40 a month ($32 billed yearly) for 700 credits1.
- Removing the Chatbase badge from a deployed agent is a $99 a month add-on1.
- Agents can run on a website, WhatsApp, Messenger, Instagram and phone numbers through Twilio or SIP3.
- The API needs the Standard plan or higher7.
Chatbase suits teams that want an agent trained on their own site and files, with WhatsApp, Instagram and phone channels and a human takeover inbox3,4,5. The price for 1,000 credits starts at $120 a month billed yearly ($150 monthly), and badge removal costs another $99 a month1. The catch: setup is written instructions and settings, not a visual flow canvas11.
Best for: Small teams that want an agent trained on their own content and a built-in inbox for human takeover.
Where the points come from
Channels 16 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Channels | Website chat widget, WhatsApp, Facebook Messenger, Instagram, Voice or phone, Slack or Microsoft TeamsDocs cover website embeds, WhatsApp, Messenger, Instagram, Twilio and SIP phone, and Slack (an internal team channel). No Telegram or Teams page3. | 12 / 14 |
| Chat API | YesPOST /api/v2/agents/{agentId}/chat sends a message and returns the reply; Standard plan required7. | 4 / 4 |
Building 13 of 19 points
| Rule | What is published | Points |
|---|---|---|
| No-code builder | NoAgents are set up with written procedure steps, guardrails and settings, with no visual flow canvas11. | 0 / 6 |
| Answers from your own content | YesAgents train on website pages, sitemaps, PDF and Word files, Notion and Q&A; Hobby and above list integrations and sources1,4. | 9 / 9 |
| Calls other systems | YesCustom actions call your own HTTPS endpoint during a conversation and use the JSON response in the reply8. | 4 / 4 |
Running it 18 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Handoff to a human | YesA Takeover button in the Chatbase inbox stops the AI; Standard lists Helpdesk. Docs name no plan limit1,5. | 8 / 8 |
| Built-in analytics | YesDashboard shows chats, messages and resolution rate (resolved without ticket or live chat); Hobby lists basic analytics1,6. | 6 / 6 |
| Remove vendor branding | YesRemove the Chatbase branding is a $99 a month add-on, bought on top of a base plan1. | 4 / 4 |
Trust 8 of 11 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesSecurity page FAQ says Chatbase is SOC 2 Type II compliant. No auditor is named and ISO 27001 is not mentioned9. | 6 / 6 |
| Open source | Not publishedOnly a CLI and mobile SDKs are public on GitHub; no repository for the agent builder itself is listed12. | 0 / 3 |
| Data processing agreement | YesA data processing addendum is posted publicly and supplements the Terms of Service10. | 2 / 2 |
Price 5 of 14 points
| Rule | What is published | Points |
|---|---|---|
| Free plan | Not publishedFree plan exists with 50 credits and 1 agent. Pages read do not say whether a free agent can be published to visitors1. | 0 / 5 |
| Price for 1,000 conversations | $120/moStandard, 4,000 credits a month: $1,440 billed yearly, $120 a month ($150 billed monthly). Hobby has only 700 credits1. | 5 / 9 |
Independent testing 0 of 20 points
| Rule | What is published | Points |
|---|---|---|
| G2 AI CX evaluation | Not testedG2 did not include it in the October 2026 test13. Not on G2's leaderboard. | 0 / 20 |
The rule behind each line: how we score chatbot builders.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Free1 member | Free1 | $0 | 50 message credits a month, 1 agent, limited model access |
| Hobby2 members | $40/month1 | $40 | 700 message credits a month, basic analytics, integrations |
| Hobby (yearly)2 members | $384/year1 | $32 | 700 message credits a month; 20% off the monthly price |
| Standard3 members | $150/month1 | $150 | 4,000 message credits a month, helpdesk, voice, API access |
| Standard (yearly)3 members | $1,440/year1 | $120 | 4,000 message credits a month; 20% off the monthly price |
| Pro5 members | $500/month1 | $500 | 15,000 message credits a month, advanced analytics |
| Pro (yearly)5 members | $4,800/year1 | $400 | 15,000 message credits a month; 20% off the monthly price |
| EnterpriseLarger teams | Quote1 | Quote | Higher limits; priced on request |
Monthly list prices are shown first. The pricing page says yearly plans are 20% off; its yearly prices are Hobby $384, Standard $1,440 and Pro $4,800 a year, and we count the yearly monthly equivalent1.
Strengths
- Trains on websites, sitemaps, PDFs, Word files, Notion pages and Q&A pairs4.
- Supports WhatsApp, Messenger, Instagram, Slack and phone through Twilio or SIP trunk3.
- A support person can take over a live conversation from an inbox included in the product5.
- Custom actions let the agent call your own HTTPS endpoints during a chat8.
- Publishes a data processing addendum and names SOC 2 Type II9,10.
Limits
- No visual flow canvas: procedures are ordered written steps11.
- Removing the Chatbase badge costs an extra $99 a month1.
- Telegram and Microsoft Teams are not listed as channels3.
- The chat API needs the Standard plan at $150 a month, or $120 billed yearly1,7.
- Free-plan agents are deleted after 14 days of inactivity1.
What Chatbase Inc. says
Vendor claims. We show them, but they earn no points.
- Chatbase says customer data is encrypted at rest and in transit and is not used to train models2.
Other chatbot builders
- 1
TidioSmall teams that want a no-code bot, an AI agent and one inbox82/100Not publishedprice for 1,000 conversations - 2
BotpressTeams that want a visual builder with an HTTP API and many channels69/100$750/moprice for 1,000 conversations - 3
TypebotDevelopers and small teams who want a low-cost, flexible flow builder65/100$39/moprice for 1,000 conversations - 4
Microsoft Copilot StudioOrganisations already on Microsoft 365 and Azure62/100$200/moprice for 1,000 conversations
Sources
- Chatbase pricing, Chatbase. Accessed 9 Oct 2026.
- Chatbase home page, Chatbase. Accessed 9 Oct 2026.
- Integrations overview, Chatbase. Accessed 9 Oct 2026.
- Data sources, Chatbase. Accessed 9 Oct 2026.
- Takeover, Chatbase. Accessed 9 Oct 2026.
- Analytics, Chatbase. Accessed 9 Oct 2026.
- API v2 overview, Chatbase. Accessed 9 Oct 2026.
- Custom actions, Chatbase. Accessed 9 Oct 2026.
- Chatbase security, Chatbase. Accessed 9 Oct 2026.
- Data Processing Addendum, Chatbase. Accessed 9 Oct 2026.
- Procedures overview, Chatbase. Accessed 9 Oct 2026.
- chatbase-co repositories, GitHub. Accessed 9 Oct 2026.
- AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.
Website: www.chatbase.co · Markdown version · We are not affiliated with Chatbase Inc..