saasrankedSoftware, ranked on the facts

chatbot builder · CustomGPT

CustomGPT.ai

Builds an AI assistant from your website, files and help articles, with plans from $89 a month billed yearly.

48/100

#10 of 12 chatbot builders
Facts checked 9 Oct 2026

In short

CustomGPT.ai suits teams that want a bot answering from their own sites and documents, with an API and a SOC 2 report1,3,7. Standard covers 1,000 queries a month for $89 on yearly billing1. The catch: no free plan, no visual flow builder described, no described human handoff, and branding removal starts at $449 a month1,2,9.

Best for: Teams that want a chatbot trained on their own content and are fine with a paid plan from day one.

Where the points come from

Channels12 of 18
Building13 of 19
Running it10 of 18
Trust6 of 11
Price7 of 14
Independent testing0 of 20

Channels 12 of 18 points

RuleWhat is publishedPoints
ChannelsWebsite chat widget, WhatsApp, Telegram, Slack or Microsoft TeamsWidget embeds2; docs list WhatsApp, Telegram, Slack and Teams bots as ready, self-hosted from code5; Slack app connects from the account6.8 / 14
Chat APIYesREST API has a send-message endpoint that returns the agent's reply7.4 / 4

Building 13 of 19 points

RuleWhat is publishedPoints
No-code builderNot publishedSetup is described as connect data and deploy, with no visual flow editor on the vendor's home or pricing pages2,1.0 / 6
Answers from your own contentYesBuilds assistants from websites, documents and help desks; Standard is a paid plan1,2.9 / 9
Calls other systemsYesDocs say agents can fetch live data from external APIs through custom connectors; the page shows no beta label, plan not stated10.4 / 4

Running it 10 of 18 points

RuleWhat is publishedPoints
Handoff to a humanNot publishedNot published on the vendor's pricing page, home page or live chat guide1,2,4.0 / 8
Built-in analyticsYesDashboard shows conversation totals, positive and negative feedback and query success status; Standard keeps 7 days8,1.6 / 6
Remove vendor brandingYesPremium plan or higher can remove the "Powered by CustomGPT" label in settings9,1.4 / 4

Trust 6 of 11 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesSecurity page says SOC 2 Type 2 certified for security, availability and confidentiality3.6 / 6
Open sourceNot publishedGitHub organisation lists SDKs, samples and integrations (mostly MIT); no repository for the platform itself is listed11.0 / 3
Data processing agreementNoAgreement is only available to Enterprise customers; pricing page marks it not included in Standard or Premium3,1.0 / 2

Price 7 of 14 points

RuleWhat is publishedPoints
Free planNoOnly a 7-day trial with a card; no permanent free plan1.0 / 5
Price for 1,000 conversations$89/moStandard, $89 a month billed yearly, includes 1,000 queries a month1.7 / 9

Independent testing 0 of 20 points

RuleWhat is publishedPoints
G2 AI CX evaluationNot testedG2 did not include it in the October 2026 test12. Not on G2's leaderboard.0 / 20

The rule behind each line: how we score chatbot builders.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
StandardSmall teams$89/month billed yearly ($99 monthly)1$891,000 queries a month, 10 agents, 7-day analytics history
PremiumGrowing teams$449/month billed yearly ($499 monthly)1,9$4495,000 queries a month, 25 agents, full analytics history, branding removal
EnterpriseLarge organisationsCustom1,3QuoteQuote only; adds the data processing agreement

Both paid plans offer a 7-day free trial that needs a credit card1.

Strengths

  • Trains on websites, documents and help desk content2.
  • Names a SOC 2 Type 2 report across security, availability and confidentiality3.
  • Documented API sends a message to an agent and returns the reply7.
  • Slack can be connected from the account, with a primary agent per workspace6.

Limits

  • No permanent free plan; the 7-day trial needs a credit card1.
  • Standard keeps only 7 days of analytics history1,8.
  • The data processing agreement is for Enterprise customers only3.
  • The WhatsApp, Telegram and Teams bots are code you host yourself, and Messenger and Instagram are listed as work in progress or beta5.
  • Branding removal needs Premium at $449 a month billed yearly1,9.

Other chatbot builders

  1. 1
    TidioSmall teams that want a no-code bot, an AI agent and one inbox
    82/100
    Not publishedprice for 1,000 conversations
  2. 2
    BotpressTeams that want a visual builder with an HTTP API and many channels
    69/100
    $750/moprice for 1,000 conversations
  3. 3
    TypebotDevelopers and small teams who want a low-cost, flexible flow builder
    65/100
    $39/moprice for 1,000 conversations
  4. 4
    Microsoft Copilot StudioOrganisations already on Microsoft 365 and Azure
    62/100
    $200/moprice for 1,000 conversations

All 12 chatbot builders

Sources

  1. CustomGPT.ai pricing, CustomGPT. Accessed 9 Oct 2026.
  2. CustomGPT.ai home page, CustomGPT. Accessed 9 Oct 2026.
  3. CustomGPT.ai security, CustomGPT. Accessed 9 Oct 2026.
  4. CustomGPT.ai documentation index, CustomGPT. Accessed 9 Oct 2026.
  5. API integration: social and chat bots, CustomGPT. Accessed 9 Oct 2026.
  6. Connect your account to Slack, CustomGPT. Accessed 9 Oct 2026.
  7. CustomGPT.ai API quickstart, CustomGPT. Accessed 9 Oct 2026.
  8. Explore agent stats and data, CustomGPT. Accessed 9 Oct 2026.
  9. White label your agent, CustomGPT. Accessed 9 Oct 2026.
  10. How custom connectors work, CustomGPT. Accessed 9 Oct 2026.
  11. CustomGPT.ai on GitHub, GitHub. Accessed 9 Oct 2026.
  12. AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: customgpt.ai · Markdown version · We are not affiliated with CustomGPT.