saasrankedSoftware, ranked on the facts

chatbot builder · Google

Google Conversational Agents (Dialogflow CX)

Google Cloud's flow-based agent builder, billed per request or per second of audio.

41/100

#12 of 12 chatbot builders
Facts checked 9 Oct 2026

Google's pricing page now titles the product Conversational Agents, with Dialogflow CX as its Flows edition1.

In short

Dialogflow CX suits teams on Google Cloud that want a visual flow builder, webhooks and a documented API4,11. Billing is per request, with no plan that includes a set number of conversations1. Its Messenger and Slack integrations are in preview, and handoff to a person is only a signal to your own system2,7,8.

Best for: Teams already on Google Cloud that want deterministic flows and an API.

Where the points come from

Channels8 of 18
Building19 of 19
Running it6 of 18
Trust8 of 11
Price0 of 14
Independent testing0 of 20

Channels 8 of 18 points

RuleWhat is publishedPoints
ChannelsWebsite chat widget, Voice or phoneDialogflow Messenger embeds in a website; the Phone Gateway takes calls. Messenger and Slack integrations are Preview5,6,7,8.4 / 14
Chat APIYesREST and RPC detectIntent methods, with client libraries for C++, C#, Go, Java, Node.js and Python11.4 / 4

Building 19 of 19 points

RuleWhat is publishedPoints
No-code builderYesThe console graphs each flow as a diagram of pages you click and edit; the pricing page names a Visual builder14,1.6 / 6
Answers from your own contentYesData stores crawl website URLs or read HTML, PDF and TXT files from Cloud Storage10.9 / 9
Calls other systemsYesFulfillment can call webhooks that run business logic or call other services4.4 / 4

Running it 6 of 18 points

RuleWhat is publishedPoints
Handoff to a humanNoA handoff response only signals the caller's system, which must do the transfer; no inbox or connection is described2.0 / 8
Built-in analyticsYesConversation outcomes chart counts abandoned conversations and human-escalation requests9.6 / 6
Remove vendor brandingNot publishedNot published on the vendor's Dialogflow Messenger page5.0 / 4

Trust 8 of 11 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001YesCompliance scope table marks Dialogflow for ISO 27001 certifications and SOC 1/2/3 reports12.6 / 6
Open sourceNot publishedNot published on the vendor's console overview4.0 / 3
Data processing agreementYesGoogle publishes its Cloud Data Processing Addendum13.2 / 2

Price 0 of 14 points

RuleWhat is publishedPoints
Free planNoOnly trial credits that expire after 12 months are described, not a free plan1.0 / 5
Price for 1,000 conversationsNot publishedNo plan with a monthly allowance; billing is per request or per second1.0 / 9

Independent testing 0 of 20 points

RuleWhat is publishedPoints
G2 AI CX evaluationNot testedG2 did not include it in the October 2026 test15. Not on G2's leaderboard.0 / 20

The rule behind each line: how we score chatbot builders.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Flows, chatPay as you go$0.007 per request1QuoteUsage billing; no included allowance
Playbooks, chatPay as you go$0.012 per request1QuoteGenerative agents; usage billing
VoicePay as you go$0.001 per second (Flows)1QuotePlaybooks voice costs $0.002 a second

All rates are pay-as-you-go. Data store index storage has a 10 GiB monthly free quota, then $5.00 per GiB1.

Strengths

  • Detect-intent API in REST and RPC, with client libraries for six languages11.
  • Data stores can crawl website URLs and read HTML, PDF, TXT and CSV files10.
  • Conversation outcomes chart counts abandoned and human-escalation requests9.
  • Google lists Dialogflow under ISO 27001 and SOC 1/2/3 in scope12.
  • Google publishes a Cloud Data Processing Addendum13.

Limits

  • No plan with an included conversation allowance; billing is per request or per second1.
  • Messenger and Slack integrations carry a Preview label7,8.
  • Live agent handoff is only a signal; your own system must carry out the transfer2.
  • Partner telephony integrations come with no Google support3.

Other chatbot builders

  1. 1
    TidioSmall teams that want a no-code bot, an AI agent and one inbox
    82/100
    Not publishedprice for 1,000 conversations
  2. 2
    BotpressTeams that want a visual builder with an HTTP API and many channels
    69/100
    $750/moprice for 1,000 conversations
  3. 3
    TypebotDevelopers and small teams who want a low-cost, flexible flow builder
    65/100
    $39/moprice for 1,000 conversations
  4. 4
    Microsoft Copilot StudioOrganisations already on Microsoft 365 and Azure
    62/100
    $200/moprice for 1,000 conversations

All 12 chatbot builders

Sources

  1. Conversational Agents pricing, Google Cloud. Accessed 9 Oct 2026.
  2. Fulfillment, Google Cloud documentation. Accessed 9 Oct 2026.
  3. Integrations, Google Cloud documentation. Accessed 9 Oct 2026.
  4. Dialogflow CX basics, Google Cloud documentation. Accessed 9 Oct 2026.
  5. Dialogflow Messenger, Google Cloud documentation. Accessed 9 Oct 2026.
  6. Phone Gateway, Google Cloud documentation. Accessed 9 Oct 2026.
  7. Meta Messenger integration, Google Cloud documentation. Accessed 9 Oct 2026.
  8. Slack integration, Google Cloud documentation. Accessed 9 Oct 2026.
  9. Analytics, Google Cloud documentation. Accessed 9 Oct 2026.
  10. Data stores, Google Cloud documentation. Accessed 9 Oct 2026.
  11. Dialogflow CX REST reference, Google Cloud documentation. Accessed 9 Oct 2026.
  12. Compliance resource center: services in scope, Google Cloud. Accessed 9 Oct 2026.
  13. Cloud Data Processing Addendum (Customers), Google Cloud. Accessed 9 Oct 2026.
  14. Dialogflow CX console, Google Cloud documentation. Accessed 9 Oct 2026.
  15. AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.

Website: cloud.google.com/dialogflow · Markdown version · We are not affiliated with Google.