Price9 of 18
Channels and integrations0 of 18
What it learns from4 of 6
Actions and control21 of 24
Data protection10 of 14
Independent testing0 of 20
AI customer service agent · Richpanel
Richpanel AI
AI agent for ecommerce support that is sold together with Richpanel's own help desk and billed per AI-handled conversation.
In short
- AI usage costs about $0.20 per AI-handled conversation, with a minimum of $200 a month1.
- A help desk seat is $99 a month on an annual commitment ($119 monthly); every plan includes both seats and AI usage1.
- One seat plus the AI minimum starts at $299 a month on an annual commitment1.
- Refunds, discounts and order changes can be set to wait for a person's approval3,4.
- Richpanel names a SOC 2 Type II audit and stores data in AWS US West only6,8.
Richpanel AI suits online stores that want one inbox and an agent that acts on orders in Shopify, Recharge, Loop and Skio3. The price is published, but the AI cannot be bought without a Richpanel seat, so the real minimum is $299 a month1. The catches: no free trial is shown and data stays in the US1,8. The terms say customer data is not used to train models without consent11.
Best for: Online stores that are ready to move their support inbox to Richpanel.
Where the points come from
Price 9 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Free plan or free trial | nonePricing page offers a demo and a 30-day automation guarantee, but no free plan or free trial1. | 0 / 3 |
| Cost of 500 AI resolutions a month | $299/moOne annual seat ($99) plus the $200 AI minimum; 500 conversations at about $0.20 is $100, below the minimum1. | 9 / 12 |
| Pay only for resolved conversations | NoPriced per AI-handled conversation, about $0.20; no per-resolution price is shown1. | 0 / 3 |
Channels and integrations 0 of 18 points
| Rule | What is published | Points |
|---|---|---|
| Channels the agent answers on | Not publishedPages list help desk channels but do not say which ones the AI agent answers on2,3,10. | 0 / 12 |
| Sold without the vendor’s own help desk | NoFAQ says every plan includes both help desk seats and metered AI usage1. | 0 / 2 |
| Works with named help desks | NonePresented as a replacement for Zendesk and Gorgias; no AI connection to the four listed help desks is shown2. | 0 / 4 |
What it learns from 4 of 6 points
| Rule | What is published | Points |
|---|---|---|
| What it learns from | Help centre or website, Past conversations or ticketsAI Manager reads your policies, help center and past tickets, then writes the instructions5. Not published on the vendor's AI agent and AI actions pages3,5. AI Manager reads past tickets to write instructions; setup also lists past tickets as a source3,5. | 4 / 6 |
Actions and control 21 of 24 points
| Rule | What is published | Points |
|---|---|---|
| Takes actions in connected systems | YesRuns refunds, address edits, returns, cancellations and subscription changes in Shopify, Recharge, Loop and Skio3,5. | 7 / 7 |
| Hands over to a human | Not publishedThe page says the AI hands over with the context attached; it does not say the conversation history is passed on3. | 0 / 3 |
| Guardrails on answers | YesEach action has its own permission; refunds, discounts and order changes can require approval3,4. | 3 / 3 |
| Test before going live | YesHomepage says to run the AI on past tickets and read every reply it would have sent2. | 5 / 5 |
| Versioning or approval of changes | YesInstructions that AI Manager writes are reviewed before anything goes live3,5. | 3 / 3 |
| Reporting on the agent | YesAn AI automation report ranks why the AI handed off; an autonomy report shows resolution rates2,3. | 3 / 3 |
Data protection 10 of 14 points
| Rule | What is published | Points |
|---|---|---|
| SOC 2 Type II or ISO 27001 | YesFooter and security page say SOC 2 Type II, independently audited; trust page lists it as audited annually6,7. | 6 / 6 |
| HIPAA agreement | Not publishedRichpanel says it is a Business Associate but leaves customer BAA terms to the sales evaluation9. | 0 / 2 |
| GDPR data processing agreement | YesSecurity page lists a data processing addendum covering GDPR, SCCs and the UK IDTA6. | 2 / 2 |
| Choice of data region | NoData protection policy says all storage is on Amazon Web Services in US West; no other region is named8. | 0 / 2 |
| Customer data not used to train models | YesTerms section 10.5: Richpanel and its model providers will not train models on Customer Data or prompts without written consent11. | 2 / 2 |
Independent testing 0 of 20 points
| Rule | What is published | Points |
|---|---|---|
| G2 AI CX evaluation | Not testedG2 did not include it in the October 2026 test12. | 0 / 20 |
The rule behind each line: how we score AI customer service agents.
Plans and prices
As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.
| Plan | Price as listed | Per month | Notes |
|---|---|---|---|
| Help desk seat, annualPer support agent | $99/seat/month1 | $99 | No per-ticket fees; AI usage billed separately |
| Help desk seat, monthlyPer support agent | $119/seat/month1 | $119 | AI credits $0.60 each on monthly billing |
| AI usage, annualWhole account | From $200/month1 | $200 | About $0.20 per AI-handled conversation; top-ups in $100 blocks |
Prices are for annual commitment unless stated. The AI minimum of $200 a month applies on annual and monthly billing. The vendor says cost varies with model and token use1.
Strengths
- Per-action permissions let refunds, cancellations and address edits wait for approval3.
- Names a SOC 2 Type II audit and offers a GDPR data processing addendum6.
- The AI can be run on past tickets to review the replies it would have sent2.
- Per-conversation price is published, with no per-ticket fees1.
- Terms say Richpanel and its model providers do not train on customer data without written consent11.
Limits
- The AI is not sold on its own; every plan includes help desk seats1.
- AI usage has a $200 monthly minimum, so 500 conversations cost the same as about 1,0001.
- No free plan or free trial is shown; the pricing page offers a demo and a 30-day automation guarantee1.
- Customer data is stored in AWS US West, and no other region is named8.
What Richpanel says
Vendor claims. We show them, but they earn no points.
Other AI customer service agents
- 1
Lyro AI AgentSmall stores that want a priced-by-conversation AI agent71/100$291.67/mocost of 500 AI resolutions a month - 2
Fini AITeams that want per-resolution billing and the agent working inside their existing help desk65/100$370.83/mocost of 500 AI resolutions a month - 3
Fin AI AgentTeams that already run a help desk and want to pay per outcome62/100$495/mocost of 500 AI resolutions a month - 4
Freddy AI AgentTeams on Freshdesk who want an AI agent inside their help desk61/100$264/mocost of 500 AI resolutions a month
Sources
- Richpanel pricing, Richpanel. Accessed 9 Oct 2026.
- Richpanel home page, Richpanel. Accessed 9 Oct 2026.
- Richpanel AI agents, Richpanel. Accessed 9 Oct 2026.
- Richpanel AI safety, Richpanel. Accessed 9 Oct 2026.
- Richpanel AI actions, Richpanel. Accessed 9 Oct 2026.
- Richpanel security, Richpanel. Accessed 9 Oct 2026.
- Richpanel Trust Center, Richpanel. Accessed 9 Oct 2026.
- Richpanel data protection policy, Richpanel. Accessed 9 Oct 2026.
- HIPAA-compliant AI customer service, Richpanel. Accessed 9 Oct 2026.
- Multichannel AI support platform, Richpanel. Accessed 9 Oct 2026.
- Richpanel terms of service, Richpanel. Accessed 9 Oct 2026.
- AI CX Agent Evaluations, General CX leaderboard, G2. Accessed 8 Oct 2026.
Website: www.richpanel.com · Markdown version · We are not affiliated with Richpanel.