saasrankedSoftware, ranked on the facts

live chat tool · tawk.to

tawk.to

Free website live chat with paid add-ons for branding removal, an AI assistant and hired chat agents.

77/100

#6 of 12 live chat tools
Facts checked 9 Oct 2026

In short

tawk.to suits small teams that want live chat without a subscription, with agent apps on four systems and a shared inbox for WhatsApp, email and Messenger2,9. Chat history is kept until deleted4. The catch: the security page names neither SOC 2 nor ISO 27001 and does not mention two-factor sign-in3.

Best for: Small teams that want live chat at no cost.

Where the points come from

Price20 of 20
Chat handling17 of 21
Visitors10 of 13
Apps and channels12 of 14
Data and trust4 of 14
Connections14 of 18

Price 20 of 20 points

RuleWhat is publishedPoints
Free planYesLive chat is free for life, with no time limit stated1.8 / 8
Cost for 3 agents$0No paid plan with live chat exists; add-ons are not counted, so $01.12 / 12

Chat handling 17 of 21 points

RuleWhat is publishedPoints
Chat history keptunlimitedChats and tickets stay on the servers indefinitely until deletion4.5 / 5
Shared saved repliesNot publishedFeatures page lists shortcuts and canned replies but not whether they are shared2.0 / 4
Routing rulesYesFeatures page lists auto-routing and departments. Help article says unselected chats follow default settings or triggers2,10.8 / 8
Offline message formYesHelp article says an Offline form captures responses when the team is unavailable; linked fields are saved to the contact and shown in the Inbox11.4 / 4

Visitors 10 of 13 points

RuleWhat is publishedPoints
Visitor location shownNot publishedNot published on the vendor's features page2.0 / 3
Live visitor listYesFeatures page lists real-time visitor insight showing who is on the site2.5 / 5
Proactive chat invitationsYesSmart triggers fire on URL, behaviour or referrer2.5 / 5

Apps and channels 12 of 14 points

RuleWhat is publishedPoints
Agent appsWindows app, iOS app, Android appFeatures page lists native iOS, Android, macOS and Windows apps2.6 / 6
Other channels in the inboxEmail, WhatsApp, Facebook MessengerShared inbox lists WhatsApp and email2; home page inbox shows Messenger9. Instagram not shown.6 / 8

Data and trust 4 of 14 points

RuleWhat is publishedPoints
SOC 2 Type II or ISO 27001Not publishedNot published on the vendor's security page3.0 / 6
Data processing agreementYesA Data Processing Addendum forms part of the customer agreement5.4 / 4
Two-factor sign-in for agentsNot publishedNot published on the vendor's security page3.0 / 4

Connections 14 of 18 points

RuleWhat is publishedPoints
Named integrationsShopify, WordPressHelp articles describe a Shopify app and a WordPress plugin7,8.2 / 6
Public API or webhooksYesDeveloper site documents webhooks that send real-time event notifications6.4 / 4
Remove vendor brandingYesRemoving the "Powered by tawk.to" branding is a $29 a month add-on1.3 / 3
AI agent for chatYesAI Assist chatbot is sold from $29 a month1.5 / 5

The rule behind each line: how we score live chat tools.

Plans and prices

As the vendor lists them, before tax. Prices are in US dollars unless the plan shows euros; the points use US dollars, with euros converted at the ECB rate.

PlanPrice as listedPer monthNotes
Live chatWebsite live chatFree1$0Free for life; no per-seat plan
Remove brandingAdd-on$29/month1$29Removes the "Powered by tawk.to" label
AI AssistAdd-onfrom $29/month1$29AI chatbot; a free tier exists for low chat volume

tawk.to sells no paid per-agent plan, so the 3-agent cost is $0. Branding removal and AI Assist are add-ons and are not counted1.

Strengths

  • Live chat is free, with no per-seat plan1.
  • Chats and tickets are kept until you delete them4.
  • Agent apps for iOS, Android, macOS and Windows2.
  • Customers can accept a data processing addendum as part of the agreement5.
  • Webhooks send chat events to other services6.

Limits

  • Branding removal costs $29 a month extra1.
  • The AI Assist chatbot is a paid add-on from $29 a month1.
  • No SOC 2 or ISO 27001 is named on the security page3.
  • Phone and SMS calling is listed as "Beta soon", so it is not available yet1.

Other live chat tools

  1. 1
    TidioSmall shops that want a free start and many agent seats
    88/100
    $24.17/mocost for 3 agents
  2. 2
    Zoho SalesIQSmall teams that want to see who is on the site and chat with them
    85/100
    $21/mocost for 3 agents
  3. 3
    LiveChatSmall support teams that want routing and agent apps and can pay per seat
    80/100
    $57/mocost for 3 agents
  4. 4
    CrispSmall teams that want flat workspace pricing and a shared inbox
    78/100
    $45/mocost for 3 agents

All 12 live chat tools

Sources

  1. tawk.to pricing, tawk.to. Accessed 9 Oct 2026.
  2. tawk.to features, tawk.to. Accessed 9 Oct 2026.
  3. tawk.to security, tawk.to. Accessed 9 Oct 2026.
  4. How we store your data, tawk.to. Accessed 9 Oct 2026.
  5. DPA: Data Processing Addendum, tawk.to. Accessed 9 Oct 2026.
  6. tawk.to developer documentation, tawk.to. Accessed 9 Oct 2026.
  7. Adding the tawk.to widget to Shopify, tawk.to Help Center. Accessed 9 Oct 2026.
  8. WordPress plugin, tawk.to Help Center. Accessed 9 Oct 2026.
  9. tawk.to home page, tawk.to. Accessed 9 Oct 2026.
  10. Creating and managing departments, tawk.to Help Center. Accessed 9 Oct 2026.
  11. Saving Pre-Chat and Offline form responses to Custom Attributes in Contacts, tawk.to. Accessed 9 Oct 2026.

Website: www.tawk.to · Markdown version · We are not affiliated with tawk.to.